Summary
Overview
Work History
Education
Skills
Certification
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Languages
Timeline
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Jose Romero Perez

Houston

Summary

Results-driven Property Manager with 15+ years of experience in residential property management, now seeking to transition into a role where a strong background in customer service and leadership can be fully leveraged. Recognized for an ownership mentality, collaborative spirit, and a consistent track record of delivering high-impact solutions that drive business growth, enhance tenant satisfaction, and streamline operations. Adept at resolving complex challenges, optimizing performance, and fostering strong team and client relationships.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Property Manager/ Tax Credit Property

Tam Residential
07.2024 - Current
  • Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.
  • Kept tenant and office files organized, properly maintained and secured.
  • Responded to tenant inquiries and complaints in a timely manner.
  • Sent files for Compliance and approvals.
  • Inspect units for all Housing Applicants
  • Month end close out
  • Accepted and recorded checks, money orders and certified checks for daily deposits.
  • Assisted in the preparation of legal documents such as eviction notices or court filings when necessary.
  • Deliver NTV notices at the beginning of the month and balances due letters at the end of every week.
  • Facilitated regular inspections of property and grounds.
  • Organized periodic inspections of the property to ensure compliance with safety codes.
  • Conducted apartment tours for potential tenants to showcase available units and answer questions.
  • Supported accurate financial records and timely rent collection.

Property Manager

Pegasus Residential Management
06.2023 - 07.2024
  • Verify all make ready units are completed
  • Assist residents with questions regarding their ledger
  • Prepare Month End Reports
  • Maintain communication with residents regarding balances to strive for company goals of zero delinquency.
  • Lease units and help front desk.
  • Section 8
  • Management
  • General Ledger Accounting
  • Accounting
  • LIHTC
  • Tax Experience
  • Journal Entries
  • Marketing
  • Tenant relations
  • Leasing and sales
  • Administrative support
  • Relationship building and rapport
  • Application process proficiency
  • Strong communication skills
  • Fair housing regulations
  • Database management
  • Cash management
  • Property management expertise
  • Staff management

Assistant Manager

Westwood Village
01.2021 - 06.2023
  • Walk all move outs, take pictures and complete move out inspections.
  • Implemented new procedures and processes to increase efficiency and reduce costs.
  • Demonstrated ability to build and maintain client relationships through excellent customer service skills.
  • Negotiated contracts, pricing, and service agreements to achieve win-win outcomes.
  • Preparing reports for management.
  • Collecting rent payments from residents
  • Inspect units
  • Assisting the Property Manager in the overall operation of the property, day-to-day implementation of policies, procedures, and programs.
  • Have direct contact with contractors for future projects
  • Manage Leasing staff
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
  • Interviewed potential job candidates and made hiring recommendations to general manager.
  • Handled employee discipline and termination according to company policies.
  • Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.

Assistant Property Manager

Andulusian Gate Apartments
01.2018 - 03.2021
  • Preparing the correspondence such as rent charges, eviction notices, collections, etc.
  • Completing the tenant move-ins and move-outs in compliance with all company procedures.
  • Maintaining the safety and security of the apartment community at all times.
  • Handling the collection of rents.
  • Enforcing the occupancy policies and procedures.
  • Maintaining property, conducting an investigation and resolving the tenant complaints.
  • Performing the inspection in vacant units.
  • Maintaining constant communication with residents to strive for company goal of zero delinquency at end of the month.
  • Directing the supervision of all maintenance and office personnel.
  • Generating various reports including assisting and tracking insurances.

Assistant Property Manager

Cancun & The Verandas Apartments
01.2017 - 02.2018
  • Dealing with the resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Generating the necessary legal action, documents, and process in accordance with state and company guidelines.
  • Assisting the Property Manager in the overall operation of the property, day-to-day implementation of policies, procedures, and programs.
  • Performing all move-out inspections and financial move out statements for two properties.
  • Handling of all tenant and vendor calls and letters, including complaints and conflict resolutions.
  • Created monthly reports on occupancy levels, delinquency rates and other key metrics related to property management operations.

Footwear Sales Associate/ Night Shift

Acadamy Sports and Outdoors
03.2012 - 06.2017
  • Updating the weekly reports concerning notices to vacate, vacancy reports, activity reports, etc.
  • Sending out all renewal letters 120 days in advance for all expiring leases.
  • Receiving, logging, and properly coding all invoices and reviewed with the property manager for approval.
  • Thoroughly reviewing all lease applications assisted with application verification.
  • Assisting in ensuring that all vacant apartments were in perfect, move-in condition.
  • Managing the leasing staff, making sure all follow-ups were made to prospects to ensure occupancy goals.
  • Verifying that all resident complaints were handled promptly and appropriately.
  • Collecting and posting all rental payments.
  • Ensuring that all 3-day notices went out in a timely manner to meet the monthly delinquency goal.
  • Assuring that all residents had up to date rental insurance coverage that followed the community guidelines.
  • Assembled, reviewed and assisted property manager with implementing approved operating and capital budgets.
  • Facilitated regular inspections of property and grounds.

01.2007 - 05.2012
  • Stock new merchandise.
  • Assist customers with questions regarding products.
  • Count inventory.
  • Unloading truck.
  • Help with everyday sales.
  • Overnight Stocking.
  • Preparing aisle for next day sales.
  • Check inventory for new specials/ change of prices.
  • Demonstrated excellent communication skills with customers, both verbal and written.
  • Greeted customers warmly upon entering the store and offered assistance when needed.
  • Managed inventory levels through restocking merchandise as needed.
  • Initiated creative visual merchandising techniques to promote featured products.
  • Overnight shift stocking and preparing store for morning shift.
  • Unload truck for shipment.

Education

High school or equivalent -

Elsik High School

Skills

  • Customer Service
  • Highly Organized
  • Microsoft Office
  • MS Office
  • Outlook
  • Multi-Tasker
  • Realpage
  • OneSite
  • Yardi
  • Resman
  • Bluemoon
  • Property Management
  • Leasing
  • Quickbooks
  • Fair Housing Regulations
  • Property Leasing
  • Office Management
  • Accounts Payable
  • Accounts Receivable
  • Payroll
  • Section 8
  • Management
  • General Ledger Accounting
  • Accounting
  • LIHTC
  • Tax Experience
  • Journal Entries
  • Marketing
  • Tenant relations
  • Leasing and sales
  • Administrative support
  • Relationship building and rapport
  • Application process proficiency
  • Strong communication skills
  • Fair housing regulations
  • Database management
  • Cash management
  • Property management expertise
  • Staff management

Certification

Driver's License

<Enter your own>

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Title: ASSISTANT PROPERTY MANAGER
  • Availability: Willing To Relocate: Anywhere
  • Visa Status: Authorized To Work: US for any employer
  • Driving License: driver's license

Languages

Spanish
Native or Bilingual

Timeline

Property Manager/ Tax Credit Property

Tam Residential
07.2024 - Current

Property Manager

Pegasus Residential Management
06.2023 - 07.2024

Assistant Manager

Westwood Village
01.2021 - 06.2023

Assistant Property Manager

Andulusian Gate Apartments
01.2018 - 03.2021

Assistant Property Manager

Cancun & The Verandas Apartments
01.2017 - 02.2018

Footwear Sales Associate/ Night Shift

Acadamy Sports and Outdoors
03.2012 - 06.2017

01.2007 - 05.2012

High school or equivalent -

Elsik High School

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Jose Romero Perez