Jose Roque
Manassas,VA
Summary
Bilingual Training and Operations Professional
Dedicated bilingual professional (English/Spanish) with a strong background in training, operations, sales, and customer service. Proven ability to onboard and mentor employees, optimize processes, and uphold quality standards in fast-paced environments. Adept at building positive customer relationships, identifying needs, and delivering tailored solutions. Committed to enhancing team performance, maintaining safety compliance, and driving operational excellence
Overview
3
3
years of professional experience
Work History
Machine Operator & Trainer
Idemia
08.2023 - Current
- Operate and maintain machinery to ensure efficient production processes
- Train new employees on machine operations, safety protocols, and best practices
- Conduct regular quality inspections and swiftly address issues to maintain product standards
Sales Associate
Lowe's
04.2023 - 08.2023
- Assisted customers in selecting products by offering expert advice and personalized service
- Processed sales transactions accurately and maintained a clean, organized sales floor
- Fostered positive customer relationships, contributing to increased satisfaction and sales
Customer Service Team Member
McDonald's
07.2022 - 03.2023
- Delivered prompt, friendly service at the counter and drive-thru, ensuring order accuracy and food quality
- Maintained cleanliness and organization to uphold company standards
- Supported team efficiency by multitasking in a fast-paced environment
Education
High School -
Osbourn Park High School
01.2022
Skills
- Training & Development
- Operations & Quality Control
- Customer Engagement
- Leadership & Team Collaboration
- Process Improvement
- Time Management
- Adaptability
- Safety Compliance
- Interpersonal Communication
Languages
Spanish
Native or Bilingual
Timeline
Machine Operator & Trainer
Idemia
08.2023 - Current
Sales Associate
Lowe's
04.2023 - 08.2023
Customer Service Team Member
McDonald's
07.2022 - 03.2023
High School -
Osbourn Park High School
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