JOSE ROSALES

WINTER GARDEN,Florida

Summary

I stand out for always being results-oriented, with excellent experience in managing staff by setting goals and objectives that are achieved with teamwork, I consistently deliver exceptional customer experiences while optimizing operational efficiency and profitability. Experience overseeing all aspects of daily operations including staff management, customer relations, and compliance with company standards. They have a track record of leading diverse teams, implementing innovative strategies, and fostering a culture of excellence. Expert at enhancing brand reputation, driving revenue growth, and ensuring high levels of satisfaction in competitive and dynamic environments. A dedicated leader with passion, committed to upholding the highest standards of service and operational excellence.

Overview

years of professional experience

Work History

FRONT DESK ASSOCIATE

Marriot Hotels And Resorts

Winter Garden, FL

10.2024 - Current

During my first 4 months as part of the Front Desk team, I have demonstrated key skills in customer service, organization, and leadership. Some of my most significant achievements include:

My focus has always been to contribute to the team’s success by delivering excellent service to guests and promoting operational efficiency. I believe my skills and experiences have prepared me for a Supervisory role, where I can continue to grow and lead the team toward greater success.

COSTOMER SERVICE / PROJECT SUPERVISOR

A&T GLOBAL SOLUTIONS LLC

Winter Garden, Florida

02.2023 - Current

Customer Service and Project Supervisor

In my current role as Customer Service and Project Supervisor, I am responsible for leading and managing a diverse range of projects, ensuring their execution adheres to the highest standards of quality, timelines, and budget constraints. My role also includes providing exceptional customer service, ensuring complete client satisfaction through effective problem-solving and optimizing their overall experience.

COSTOMER SERVICE

Southern Hill Farms - Blueberries

Clermont, FL

09.2022 - 01.2023

During my time working at a farm, I carried out various key functions in customer service and coordinating activities for children. Below are the main responsibilities:

Education

High School Diploma -

HORIZON HIGH SCHOOL

10393 Seidel Rd, Winter Garden, FL 34787

05-2024

Skills

Strategic Leadership and Team Management: Extensive experience in supervising and leading Front Desk teams, ensuring a positive, motivated, and highly efficient work environment Skilled in task delegation, performance monitoring, and fostering the continuous development of team members
Talent Development and Training: Focused on training, evaluating, and motivating staff to maximize individual and collective performance Implementation of training programs that ensure all team members are fully equipped to deliver exceptional service
High-Level Customer Service Oversight: Ensures exceptional customer service by overseeing the team’s interactions with guests, ensuring every experience is memorable and that guest expectations are consistently exceeded
Efficient Management of Reservations and Check-in/Check-out Procedures: Supervising and optimizing operational processes to ensure seamless execution of reservation systems and check-in/check-out procedures, contributing to overall Front Desk efficiency
Conflict Resolution and Crisis Management: Highly skilled in resolving conflicts and handling guest and staff complaints swiftly and effectively, managing high-pressure situations with composure and identifying strategic solutions that benefit both guests and the team

Effective and Motivational Communication: Strong ability to communicate instructions clearly, assertively, and diplomatically, ensuring that all team members understand their responsibilities and maintain a proactive, positive attitude
Supervision and Oversight of Daily Operations: Directs daily Front Desk operations, overseeing the implementation of operational procedures, monitoring service quality, and managing resources effectively
Proficiency in Hotel Management Software and Tools: Advanced knowledge of the hotel’s technology platform, ensuring efficient use of systems and facilitating the proper management of Front Desk tasks
Decision-Making Under Pressure: Capable of making strategic decisions in high-pressure situations, maintaining composure while ensuring service continuity and quality
Performance Evaluation and Continuous Improvement: Constantly monitoring team performance, providing constructive feedback, setting continuous improvement goals, and applying strategies to enhance operational processes

Languages

English

Native/ Bilingual

Spanish