JOSE RUIZ
Hobart,Indiana
Summary
Bilingual, versatile, and personable individual with over 18 plus years of healthcare experience, including senior leadership roles, combined with A.A.S, B.S, and MBA degree and extensive knowledge of medical/laboratory procedures and services. Strong interpersonal and communication skills; fluent in Spanish (spoken and written) able to communicate with patients, doctors, and clinical/ancillary personnel at all levels. Hands-on exposure to medical equipment and related products, treatments, and techniques. Adept at working in fast-paced, high volume and schedule/deadline-intensive settings. Proficient in Microsoft Office, Windows, and Microsoft Project Management. Proficient in Miller Heiman Concepts. Maxwell Leadership – Team Member. Patient Care Specialist with excellent active listening and multitasking talents. Gifted in carefully observing others' signals and providing effective resolutions. Cheerful, observant, and completely dedicated to valuing the organization and its customers. Positive Care Specialist with specialties in retention, problem analysis and conflict resolution. Excellent problem solving and active listening talents. Understanding and polite with a strong need to build a personal connection with each customer. Compassionate Care Specialist known for high productivity and efficient task completion. Possess specialized skills in patient care, communication, and time management which enable success in fast-paced environments. Excel in empathetic listening, problem-solving, and adaptability, ensuring positive outcomes in patient support roles. Compassionate Care Specialist with significant experience in providing personalized care and support to diverse populations. Demonstrates strong communication skills, ability to build meaningful relationships, and aptitude for coordinating health services. Made notable impact in prior roles by improving patient well-being and satisfaction through high-quality care delivery. Outgoing Direct Care Worker experienced with patients with disabilities and acute ailments. Well-versed in assisting patients with daily living tasks. Committed to improving patient well-being through personal care and interactive engagement.
Overview
26
26
years of professional experience
Work History
Sr. Point of Care Specialist
Henry Schein
01.2021 - Current
- Identify point of care lab opportunities with existing Henry Schein and competitive accounts to grow sales in this category
- Work with all Sales and Account Management teams as well as independent accounts; make calls in the territory of responsibility to achieve annual sales and GP goals
- Drive the Henry Schein Corporate directives and strategies
- Develop strong field relationships with the Representatives of key Tiered Manufacturers as identified by the Lab Category Management Team
- Develop consistent communication with these Key Vendor reps through email, phone conversation or face to face meetings or co-travel
- Attend and actively participate in all required sales meetings
- Complete all administrative work in a timely fashion as required by company policy and leadership: Pipeline/Funnel reports, Activity reports, Expense reports and any other reports deemed necessary by the manager or company
- Participates in special projects and performs other duties as required
- Knowledge of clinical laboratory trends with a basic knowledge of CLIA rules and regulations
Clinical Sales Specialist
Siemens-Healthineers
01.2020 - 12.2021
- Subject matter expert for all critical care product lines (and competitors) both technically & clinically
- Manage clinical and technical objections from customers
- Perform demos of the technology for customers
- Act as workflow consultant responsible for understanding, evaluating and characterizing current testing patterns and working with Critical Care team to deliver different options to meet customer needs
- Facilitate relationships with technical buyers
- Develop adoption strategies for accounts (stakeholder engagement, change management, implementation plans) towards to increase the use of SHS POC products
- Work with accounts to establish laboratory requirements (CLIA, CAP, JCAHO)
- Meet or exceed implementation timelines for Go-Live with account
- Liaison between sales, technical & service organization to drive customer experience
- Participate in trade shows, and other events to position SHS brand
- Meeting and controlling expenses
- Required Knowledge/Skills, Education, and Experience:
- Proven history of successful technical achievement with a minimum of 3 years sales or technical experience
- Credibility and knowledge of hospitals and testing procedures
- Ability to influence other (internal and external) to an organization
- Highly organized able to manage multiple tasks and projects simultaneously
- Experience in driving complex direct and indirect opportunities in hospital market to completion
- High level of presentation skills including ability to present highly technical topics simply
- Ability to motivate and inspire others to exceed their goals
- Geographically accessible to territory
- Preference to reside in assigned territory
Laboratory Manager OP
University of Chicago Medicine
01.2018 - 12.2020
- Supervise two Outpatient locations for University of Chicago
- Enforce CLIA regulatory standards while maintaining accreditation with COLA and Joint Commission
- Administer the laboratory-operating budget, manage quality controls, staff timecards, and spearhead new lab equipment installations
- Check and transfer data as necessary and take steps to correct possibly inaccurate data prior to continuation of processing
- Ensures lab users have been trained on the correct use of the lab equipment, in addition to mentoring and disciplining lab users for not following safety policies/procedures that have been established for the lab
- Ensures all instrumentations/equipment is functioning properly to include but not limited to eyewash/safety showers and when instruments/equipment is found to need maintenance/repair, he/she contacts the Equipment Engineer to have it repaired
- Conduct planned and/or spontaneous tours of the facility
- Assume technical responsibilities including operating various laboratory and office equipment as necessary in an overload situation or to ensure production schedules are met
- Orient employees as to their responsibilities and the function of the facility
- Attend and participate on committees such as Safety, Quality, Lean Events, Management Council, and Emergency Preparedness, to mention a few
Laboratory Manager FCC
INGALLS MEMORIAL HOSPITAL
Illinois
01.2016 - 12.2017
- Supervise the day-to-day operations of all three Family Care Center to insure smooth flow of samples
- Develop budgets and planning/forecasting for all three Sites with the FCC Director; seek and implement cost cutting opportunities for all three sites
- Make personnel shifts, when necessary, to accommodate fluctuating workload; schedule and assign workload
- Check and transfer data as necessary and take steps to correct possibly inaccurate data prior to continuation of processing
- Conduct planned and/or spontaneous tours of the facility
- Maintains telephone communication with various agencies and individuals concerning status of samples
Consultant - Laboratory Director
NICL LABORATORIES @ JACKSON PARK HOSPITAL
Illinois
01.2015 - 12.2016
- Reporting directly to the CEO, Vice President, and physicians, responsible for facilitating an efficiently operating medical laboratory
- Provide leadership and direction for a team of 25 medical technologists and 22 phlebotomists to maintain hospital and regulatory standards
- Enforce CLIA regulatory standards while maintaining accreditation with CAP (College of American Pathologists) and Joint Commission
- Administer the laboratory-operating budget, manage quality controls, staff timecards, and spearhead new lab equipment installations
- Create and enforce policies procedures and guidelines
- Met with providers to review contract, resolve concerns, and check credentials prior to finalizing
- Supported and managed contract monitored operational performance against corporate objectives
Laboratory Manager
FRANCISCAN PHYSICIAN HOSPITAL
Indiana
01.2009 - 12.2010
Medical Technologist (Lab Generalist)
COMMUNITY HOSPITAL
Indiana
01.2004 - 12.2009
Lead Medical Technologist
ALVERNO LABORATORY
Indiana
01.1999 - 12.2005
Education
MBA, Keller School of Management - Project Management
DEVRY UNIVERSITY
01.2012
B.S. Technical Management - Hospital Management/Marketing
DEVRY UNIVERSITY
01.2009
A.A.S. Medical Laboratory Technology -
INDIANA UNIVERSITY N.W.
01.1999
Skills
- Strong interpersonal and communication skills
- Fluent in Spanish (spoken and written)
- Hands-on exposure to medical equipment and related products, treatments, and techniques
- Proficient in Microsoft Office, Windows, and Microsoft Project Management
- Proficient in Miller Heiman Concepts
- Maxwell Leadership – Team Member
- Knowledge of clinical laboratory trends with a basic knowledge of CLIA rules and regulations
- Proven history of successful technical achievement with a minimum of 3 years sales or technical experience
- Credibility and knowledge of hospitals and testing procedures
- Ability to influence others (internal and external) to an organization
- Highly organized able to manage multiple tasks and projects simultaneously
- Experience in driving complex direct and indirect opportunities in the hospital market to completion
- High level of presentation skills including the ability to present highly technical topics simply
- Ability to motivate and inspire others to exceed their goals
- Geographically accessible to territory Preference to reside in assigned territory
- Quality Improvement
- Medical terminology knowledge
- Compassionate client care
- HIPAA Compliance
- Problem-Solving
- Multitasking and Organization
Military Service
UNITED STATES ARMY, Corporal E-4, 1993, 2000, Army Service Ribbon, National Defense Service Medal
Affiliations
- John Maxwell Leadership Courses.
References
References available upon request.
Timeline
Sr. Point of Care Specialist
Henry Schein
01.2021 - Current
Clinical Sales Specialist
Siemens-Healthineers
01.2020 - 12.2021
Laboratory Manager OP
University of Chicago Medicine
01.2018 - 12.2020
Laboratory Manager FCC
INGALLS MEMORIAL HOSPITAL
01.2016 - 12.2017
Consultant - Laboratory Director
NICL LABORATORIES @ JACKSON PARK HOSPITAL
01.2015 - 12.2016
Laboratory Manager
FRANCISCAN PHYSICIAN HOSPITAL
01.2009 - 12.2010
Medical Technologist (Lab Generalist)
COMMUNITY HOSPITAL
01.2004 - 12.2009
Lead Medical Technologist
ALVERNO LABORATORY
01.1999 - 12.2005
MBA, Keller School of Management - Project Management
DEVRY UNIVERSITY
B.S. Technical Management - Hospital Management/Marketing
DEVRY UNIVERSITY
A.A.S. Medical Laboratory Technology -
INDIANA UNIVERSITY N.W.