Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Jose Ruiz

San Ysidro,CA

Summary

Top-producing and multifaceted professional with 34 years of diverse operations and sales middle-management experience that includes extensive international leadership expertise within high-growth and fast-paced environments. A hands-on manager and a collaborative, servant leader with a passion for inspiring service and operational excellence. Recognized as a turn-around specialist who “gets it done”, with a proven record of driving large-scale organizational transformations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

EVS Technician

Scripps Green Hospital
09.2024 - Current
  • Emptied and decontaminated trash containers to efficiently reduce waste.
  • Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
  • Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
  • Mixed and blended cleaning solutions to proper concentrations.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Supervised supplies in inventory and submitted reorder requests.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.

Quality Control Inspector

MS Companies C/O Mercedes Benz Automotive
11.2023 - 07.2024
  • From November 2023 to March 31, 2023, I worked at Plant 2 at Mercedes Benz (MBUSI) operation
  • Served as a quality control inspector on the assembly lines at Plan 2. Audit finished goods before they were used on the production lines. Advise immediate supervisor and Mercedes Benz Lead or supervisor of quality issues
  • Apply 5S when it is warranted. Utilized handheld scanner to document units being audited.
  • Since April 1, 2024, I have been working at MLC (Mercedes Logistics Center)
  • Move product from the staging area to audit location, utilize hand scanner for visibility and tracking history
  • Audit and repack merchandise that needs to be worked per Mercedes Benz specifications
  • Once items are released, I move them to the staging area before placing on warehouse racking system
  • Work on 5S daily, coach/train fellow MS employee’s on how to operate a forklift (sit down and stand up)
  • Utilize cherry picker, reach truck, electric & manual pallets jacks and operate tugger for product distribution
  • Audit pallets before being released for proper labeling and compliance
  • April 2023-November 2023
  • Did not work during this time period - to honor my non-compete clause in my contract
  • Communicated with production team members about quality issues.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.

Area Manager – Quality

AMAZON
07.2022 - 03.2023
  • Quality Manager for Inbound
  • Improved DPMO defects by twelve (12%) percent month over month
  • Lead a group of four Personal Assistants (PA’s) and three PG’s to coach & improve defects
  • Audit daily ONT Base report and report to Area Managers on Quality
  • Work hand in hand with Inbound, Outbound, ISS and Learning
  • Responsible for daily Quip on Quality performance
  • Work daily w/Problem Solve (PA) to assure quick resolution to FC errors
  • Audit for standard work on all Inbound processes and coach on defects found w/Area Manager and Operations Manager’s
  • August 2021-July 2022
  • Area Manager - STOW Inbound distribution for Inventory reporting
  • Manage 182 associates in 825,000 S.F. distribution center
  • Consistent performance leader (47%) improvement over previous month; four story building producing over 220,000 orders per shift (12 hrs.)
  • Fast-paced environment/heavy administration workload
  • Perform daily audits on associates not doing daily tasks, set up seek to understand the why’s
  • Develop plans on how to attain goals
  • Require 5S assessment every shift – GEMBA walks – daily – practice “Safety First”
  • Evaluate and train associate performance during 12-hour shift – daily basis
  • Meet weekly safety meeting assessments per company standard
  • Volunteer to fill in for extra shift when necessary – mandatory attendance during Peak season (July & December)
  • Received 4.6 out of possible 5.0 score on employee engagement (December 2021)
  • Area Manager of the week; nominated and selected by fellow peers; 150 managers on site
  • Attained promotion record (Stow) for distribution center of 371,600 units put into inventory in 12 hr. shift
  • Board member for latinos@amazon
  • Volunteer work with Greenwood Elementary School, Bessemer Middle School and Habitat for Humanity

Terminal Manager

YELLOW FREIGHT
01.2021 - 08.2021
  • Levelheaded individual with a proven track record in enhancing service levels, improving work flow processes and a proven self- starter that works cohesively with others. Manage all day-to-day operations for a 65-door terminal in an LTL environment along the US-Mexico border dealing with domestic and international customers. Lead and motivate 50 employees in a union atmosphere under the direction of the National Motor Freight Agreement. Daily review of DOT, OSHA and HM compliance. Work with national network in all facets of Customer Service, Sales, Claims, IT, Maintenance and Linehaul departments.
  • Improved On-Time service by 5% by restructuring Outbound and Inbound doors set up.
  • Elevated the sense of urgency to service customer base (internal & external) w/management and office personnel.
  • Reinforced Safety Committee meetings on a monthly basis, reducing accidents by 8% in Q1 2021.
  • Daily review of driver camera’s sharing footage with pertinent drivers always emphasizing safety.
  • Review monthly goal results with management team; attained 79% efficiency in Q1 2021.
  • Monitor and control all P&L cost on a monthly basis.

Service Center Manager

FEDEX
10.2018 - 03.2020
  • Oversaw and manage 225 employees within a large Service Center, including 160-line, city, and hub drivers. Personally, I hired, trained, and developed 35 new employees. Accountable for maintaining a clean and safe work environment that is consistently audit compliant. Developed and managed weekly staff schedules to ensure proper coverage based on forecasts and workflow.
  • Assisted customers with rate quotes, claim information, and setting appointments; worked closely with the account management team to ensure the achievement of service standards and address open issues.
  • Effectively led the team in counting, loading, and shipping 1,350 - 1,500 daily orders to ensure prompt delivery.
  • Reviewed claims data and led investigations where applicable, identified and processed OS&Ds.
  • Collaborated with dispatch to coordinate logistics details to move trailers and freight safely and securely.
  • Identified and implemented new opportunities to reduce costs and improve process efficiencies.
  • Closely monitored and documented daily performance data and provided results to senior leadership.

Terminal Manager

ESTES-EXPRESS LINES
12.2016 - 09.2018
  • Provided strategic direction, guidance, and ongoing support to 90 employees as part of a full-service freight transportation provider offering regional, national, and international LTL freight shipping services. Accountable for leading the team to achieve daily, weekly, and monthly KPIs and revenue targets leveraging lean and continuous process improvement methodologies. Led all staff hiring, training, development, and performance management efforts; held full budget and P&L responsibility.
  • Increased warehouse production by 10% and driver efficiency by 6% with three top performers on the team.
  • Improved operating ratios by 5% in Q2 of 2018 vs. Q2 of 2017 with $32M in average annual revenue.
  • Mentored and developed six hourly employees to fill in for management staff when out or on vacation.
  • Diligently enforced compliance with safety and government regulations i.e., CMV, DOT, OSHA, and TSA guidelines.
  • Analyzed, monitored, and implemented plans to achieve goals in sales, on-time service, budgets, and accidents.
  • Instrumental in creating a positive culture and work environment from a negative situation with low morale.
  • Scheduled one-on-one sales meetings with major accounts in both the U.S. and Mexico; participated in weekly joint sales calls with the account executives in the field.

Service Center Manager

XPOLogistics
08.2008 - 12.2016
  • Directed all day-to-day operations of a high-volume Service Center supporting a diverse client base throughout the U.S. and Mexico for a global transportation and logistics company. Supervised 35 employees, with 100% staff growth in three years. Led staff hiring, training, development, and ongoing performance management. Collaborated with a Senior Account Executive to develop existing client relationships while identifying and closing new opportunities throughout the U.S. and Mexico.
  • Quality Leader Award Winner in Q3 of 2013, nominated nine additional times
  • Grew outbound revenue to $486,000 YoY from 2016 vs. 2015 and reduced total direct expenses by $131,522 (7.1%).
  • Leveraged various lean methodologies to establish and implement strategic action plans to streamline operations.
  • Consistently led the company in P&L achievements that included increasing profits and reducing overall costs.
  • Engaged directly with local accounts and national sales, adamant about providing and “ultimate” customer experience.
  • Drove numerous continuous improvement initiatives that resulted in improved productivity and service levels.
  • Spearheaded the successful consolidation of the Yuma, AZ and Calexico, CA offices; led the opening of a new Service Center with 30 doors in 2011.
  • Recognized as a consistent leader in providing a safe work environment with five years with no injuries; ensured strict adherence to OSHA and CMV rules and regulations.
  • Worked daily with multiple departments, including safety, maintenance, sales, claims, customer service, and last mile.

Education

Bachelor of Science - Business Administration And Management

Wayne State College
Wayne, NE
05-1987

Skills

  • Hazardous waste management
  • Stock management
  • Sanitation procedures
  • Biohazard cleanup
  • Quality control standards
  • Safety protocol adherence
  • Detail-oriented

Certification

Bio and HM certificaation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

EVS Technician

Scripps Green Hospital
09.2024 - Current

Quality Control Inspector

MS Companies C/O Mercedes Benz Automotive
11.2023 - 07.2024

Area Manager – Quality

AMAZON
07.2022 - 03.2023

Terminal Manager

YELLOW FREIGHT
01.2021 - 08.2021

Service Center Manager

FEDEX
10.2018 - 03.2020

Terminal Manager

ESTES-EXPRESS LINES
12.2016 - 09.2018

Service Center Manager

XPOLogistics
08.2008 - 12.2016

Bachelor of Science - Business Administration And Management

Wayne State College

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