Jose Ruiz-Stroder
Valley,WA
Summary
Dynamic Shift Manager with a proven track record at NRI Restaurants, adept in problem-solving and employee training. Excelled in enhancing team performance and customer service through effective communication and critical thinking. Skilled in cash handling and fostering a positive work environment, consistently upholding company standards and improving operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
NRI Restaurants
05.2016 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
GED -
Curlew Job Core
Curlew01-2012
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Punctual and Reliable
- Opening and closing procedures
- Team Development
- Handling Customer Complaints
- Tech-Savvy
- Problem-Solving
- Active Listening
- Critical Thinking
Certification
Servsafe
food handlers card
Timeline
Shift Manager
NRI Restaurants
05.2016 - Current
GED -
Curlew Job Core
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