Jose Saenz Jr
Junction City,KS
Summary
Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions and group training classes.
Overview
20
20
years of professional experience
Work History
Independent Personal Trainer
Self Employed Services
Junction City, KS
01.2011 - 06.2018
- Designed specific workout systems for individual clients based on performance ability.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Built customer loyalty by smoothly executing training initiatives.
Assistant Hotel Manager
Howard Johnson's
Junction City, KS
02.2006 - 06.2008
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided services efficiently and with high level of accuracy.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Prepared bills for customers and delivered to rooms on day of check-out.
- Supervised team of 4 cleaning agents and helped to resolve issues arising during shifts.
Sales Associate
Dick Edwards Auto Plaza
Junction City, KS
02.2000 - 05.2005
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate new and used cars and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for vehicles.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged with customers to effectively build rapport and lasting relationships.
Asst Store Manager
Mcdonalds, PDI FOODS
Junction City, KS
01.2000 - 01.2001
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Train and Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Order food products and maintain duty roster
- Responsible for hourly pay log
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Customer Service Representative
Delta Global Services
Junction City, KS
01.1998 - 01.1999
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
Office Manager/Trainer Coordinator/Post Ceremonies
U.S.Army
Junction City, KS
01.1996 - 08.1998
- Evaluated and revised lesson plans and course content to achieve a perfect ceremony on and off post.
- Emphasized safe working and event conditions and practices.
Education
Associate of Science - Business Administration And Management
Colorado College
Colorado Springs, CO01.2012
Skills
- Training Initiatives
- Group Sessions
- Safety and Emergency Procedures
- Progress Monitoring and Goal Attainment
Timeline
Independent Personal Trainer
Self Employed Services
01.2011 - 06.2018
Assistant Hotel Manager
Howard Johnson's
02.2006 - 06.2008
Sales Associate
Dick Edwards Auto Plaza
02.2000 - 05.2005
Asst Store Manager
Mcdonalds, PDI FOODS
01.2000 - 01.2001
Customer Service Representative
Delta Global Services
01.1998 - 01.1999
Office Manager/Trainer Coordinator/Post Ceremonies
U.S.Army
01.1996 - 08.1998
Associate of Science - Business Administration And Management
Colorado College
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