Jose Salome Jr.
District Installation Manager
Highland,MI
Summary
Adept at driving project completions under budget and ahead of deadlines, I excel in crew management and customer service, ensuring high satisfaction levels. At Securitas Technology, I spearheaded installations, enhancing efficiency by 30% through innovative planning and vendor relations. My leadership in field operations and safety standards consistently exceeds employer expectations.
Overview
13
13
years of professional experience
Work History
District Installation Manager
Securitas Technology
Detroit, MI
08.2019 - Current
- Communicated regularly with customers throughout the duration of their installation projects to ensure expectations were being met or exceeded.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Oversaw training sessions for customers on proper use of new systems after completion of installs.
- Created procedures for installing products effectively and efficiently.
- Provided technical direction or support to installation teams during installation, start-up, testing, system commissioning or performance monitoring.
- Developed comprehensive reports outlining various aspects of installation processes such as cost estimates, labor hours required.
- Prepared and planned worksites to help jobs run smoothly.
- Conducted site inspections to ensure compliance with safety regulations and building codes.
- Contracted and supervised workers for various construction jobs.
- Coordinated phases of construction projects from inception to completion.
- Planned, coordinated, and monitored all aspects of installations to ensure customer satisfaction.
Installation Manager
Vigilante Security
Troy, MI
11.2014 - 08.2019
- Monitored progress of projects on a daily basis and adjusted schedules as necessary to meet deadlines.
- Conducted site pre-inspections and coordinated post-construction audits.
- Evaluated vendor performance based on quality standards set by organization.
- Created work crew schedules and delegated assignments.
- Supervised field installation staff and handled escalated issues to maintain progress.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Communicated regularly with customers throughout the duration of their installation projects to ensure expectations were being met or exceeded.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Prepared and planned worksites to help jobs run smoothly.
Service Manager
Act Now Alarm
Clinton Township, MI
10.2011 - 11.2014
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with applicable laws and regulations related to services provided.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created written estimates and obtained customer consent to proceed.
- Reviewed customer billing statements for accuracy prior to release.
- Implemented customer feedback mechanisms to gather insights and improve service offerings.
- Hired and trained service department staff to drive performance.
- Implemented quality control measures to uphold company standards.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
Education
Advanced Management - Management
McKinsey & Company Academy
New York, NY05-2022
Associate of Applied Science - Computer And Information Systems
Schoolcraft College
Livonia, MI05-2011
License/ Certification - Fire And Burglary
National Burglar And Fire Alarm Association
New York, NY07-2003
Skills
- Deadline management
- Design operations
- Crew management
- Mechanical aptitude
- Vendor relations
- Documentation control
- Installation planning
- Material procurement
- Meeting organization
- Customer service
- Safety standards
- Field operations
- Workload prioritization
Languages
Spanish
Professional
Affiliations
- Weight lifting/ Body Building
- Softball
- Engine Mechanic
- Camping
- Skiing
- Snowboarding
Timeline
District Installation Manager
Securitas Technology
08.2019 - Current
Installation Manager
Vigilante Security
11.2014 - 08.2019
Service Manager
Act Now Alarm
10.2011 - 11.2014
Advanced Management - Management
McKinsey & Company Academy
Associate of Applied Science - Computer And Information Systems
Schoolcraft College
License/ Certification - Fire And Burglary
National Burglar And Fire Alarm Association
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