Jose Sanchez Escobedo
Arlington,TX
Summary
Detail-oriented specialist with a decade of experience in inventory management and stock level optimization within IT sectors.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer II
McGrath RentCorp
Dallas, TX
02.2022 - Current
- Delivered technical assistance to users in person, via phone, or email, resolving issues to ensure optimal user experience.
- Troubleshot and fixed printer issues for users both remotely and onsite.
- Configured user accounts, permissions and passwords according to company policies.
- Maintained inventory of all equipment, software licenses and warranties.
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
- Installed, configured, and maintained desktop operating systems, applications, and hardware, supporting user productivity and system reliability.
- Provided remote desktop support using tools like TeamViewer, increasing issue resolution speed.
- Traveled to multiple facilities to provide onsite support and set users up with kiosk access
Desktop Support Engineer II
Torrance Memorial Medical Center
Torrance, California
06.2014 - 02.2022
- Delivered onsite support and remote support via Remote Desktop, enhancing speed of issue resolution.
- Diagnosed and repaired hardware issues on workstation equipment, minimizing downtime for users.
- Installed and configured desktop systems for medical staff at Torrance Memorial Medical Center.
- Configured and set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Education
Bachelor of Science - Criminal Justice
DeVry University
Long Beach, CA10-2017
Skills
- Remote desktop support
- Technical troubleshooting
- Desktop operating systems
- Equipment setup
- Inventory management
- Vendor coordination
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Customer service
- strong follow through/follow up
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- ITIL Foundation Certificate in IT Service Management-Axelos Global Best Practice
Accomplishments
- Iraq Campaign Medal (2 Campaign Stars)
- Army Commendation Medal
- Army Achievement Medal
- Army Good Conduct Medal
- Employee of the Quarter-McGrath (Deemed high impact performer)
- 26 McGrath Company Wow Recognitions
Timeline
Desktop Support Engineer II
McGrath RentCorp
02.2022 - Current
Desktop Support Engineer II
Torrance Memorial Medical Center
06.2014 - 02.2022
Bachelor of Science - Criminal Justice
DeVry University