Jose Sanchez III
Arvada,CO
Summary
Proven leader in hospitality management, notably with Monarch Casino Black Hawk, I excel in business management and guest relations, enhancing customer engagement and service quality. Skilled in menu development and talent development, I've significantly boosted profitability and employee retention, ensuring operational excellence and superior guest experiences.
Overview
15
15
years of professional experience
Work History
Restaurant General Manager
Monarch Casino Black Hawk
2022.08 - Current
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Created and executed monthly paired dinners and various large party menus.
Beverage Manager
Hotel Paso Del Norte
2020.12 - 2022.07
- Managed bar and wait staff and directed hiring program.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Developed unique events and special promotions to drive sales.
Bar Manager
Mona Bar of Modern Art
2018.11 - 2020.11
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Improved customer service rankings by resolving issues quickly and accurately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Head Bartender
Black Orchid Lounge
2016.04 - 2018.10
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Enlisted Soldier
Army National Guard TX
2009.12 - 2016.02
- Secured and protected military property, assets, and personnel.
- Coached and mentored new recruits for motivated, high-performing teams.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
- Honorable Discharge
Education
High School Diploma -
Bel Air High School
El Paso, TX06.2010
Skills
- Talent Development
- Purchasing
- Business Management
- Customer Engagement
- Menu development
- Scheduling Coordination
- Employee Retention
- Guest Relations
Timeline
Restaurant General Manager
Monarch Casino Black Hawk
2022.08 - Current
Beverage Manager
Hotel Paso Del Norte
2020.12 - 2022.07
Bar Manager
Mona Bar of Modern Art
2018.11 - 2020.11
Head Bartender
Black Orchid Lounge
2016.04 - 2018.10
Enlisted Soldier
Army National Guard TX
2009.12 - 2016.02
High School Diploma -
Bel Air High School
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