Jose Santana
Sanford
Summary
Adept at driving operational excellence, I spearheaded initiatives at Burger King, significantly enhanced sales and profitability. My leadership fostered a team-oriented environment, boosting employee satisfaction and loyalty. Skilled in P&L management and adept at problem resolution, my strategies resulted in notable efficiency improvements and customer satisfaction.
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Highly proactive manager with 10 years of experience in team leadership in Restaurant service industry. Background includes sales, management and customer service in fast-paced settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Adiser Orlando
01.2018 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
GED -
Crescent City Jr-Sr High School
Crescent City, FL05-2008
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Inventory control
- Verbal and written communication
- Administrative skills
- P&L management
- Schedule management
- Labor cost controls
Accomplishments
- Supervised team of 30+ staff members.
- Reduced employee turnover by 80% by creating and implementing a no-cost incentive program.
- Resolved product issue through consumer testing.
- Grew territory from $140,000 to $200,00 per monthly sales.
- Drove record-high sales that elevated the store's ranking in the company from #25 to top 5.
Certification
- Florida Driver's License
- ServSafe Food Handler's Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
General Manager
Adiser Orlando
01.2018 - Current
GED -
Crescent City Jr-Sr High School
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