Jose Santana
Silver Spring,MD
Summary
Dynamic and detail-oriented professional with a proven track record at Holiday Inn Express Hotel Suites, excelling in customer service and cash handling. Recognized for enhancing guest satisfaction and streamlining operations, leveraging strong problem-solving and team collaboration skills to create a welcoming environment and improve overall efficiency.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2021 - Current
- Greeted and checked in guests, ensuring a welcoming environment.
- Managed phone inquiries, providing accurate information and assistance.
- Coordinated room bookings and reservations using property management systems.
- Facilitated guest requests, enhancing overall customer satisfaction experience.
- Assisted in maintaining cleanliness and organization of lobby area.
- Processed payments and performed cash handling with accuracy and efficiency.
Cashier
Whole Food Market
09.2024 - 09.2025
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Delivered exceptional customer service, resolving inquiries and complaints promptly to enhance shopping experience.
- Maintained knowledge of products and promotions to provide informed recommendations to customers.
- Collaborated with team members to streamline checkout procedures, reducing wait times during peak hours.
- Trained new cashiers on register operations, customer service protocols, and store policies for consistent performance.
Education
High School Diploma -
North Western
Hyattsville, MD05-2014
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Whole Food Market
09.2024 - 09.2025
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2021 - Current
High School Diploma -
North Western