Jose Santanero
Minneapolis,MN
Summary
Seasoned professional with a proven track record in facility maintenance and team leadership, notably at Cedar Valley Church. Expert in cleaning, building inspection, and fluent in Spanish, enhancing team efficiency and customer satisfaction. Achieved significant improvements in operational standards and employee training, demonstrating exceptional ability to lead and maintain high-quality environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Custodian
Cedar Valley Church
Bloomington, MN
01.2025 - Current
- Performing general maintenance tasks such as painting walls or fixing broken fixtures; changing filters on HVAC units periodically.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Adhering strictly to health and safety regulations while performing duties.
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Providing support services for a variety of events including setup and breakdown assistance as needed.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Ensured that all equipment was properly stored after use.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Notified building managers about needed repairs to maintain public safety.
- Worked harmoniously with colleagues to ensure cleanliness and order.
Senior Waiter
Original Pancakes House
Edina, MN
03.2014 - 03.2021
- Resolved customer complaints promptly and professionally while adhering to company policies related to guest relations issues.
- Helped train new wait staff members on proper table set-up techniques and customer service practices.
- Conducted daily pre-shift meetings with wait staff to review specials for the day or evening shifts as well as any changes in policies or procedures.
- Greeted customers, took orders, and served food and beverages in a timely manner.
- Monitored stock levels of menus, condiments, utensils, linens, glassware, and other supplies necessary for providing exceptional service.
- Offered suggestions regarding wine pairings with food items from the menu.
- Worked collaboratively with other wait staff to ensure smooth operations during peak hours of service.
- Handled payment transactions efficiently and accurately.
- Answered questions about menu items, ingredients, and pricing.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Presented menus to patrons, answered questions about menu items and made recommendations.
Cashier
La Concha Bakery
Bloomington, MN
06.2012 - 01.2013
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Collaborated effectively with team members to ensure smooth operations and customer satisfaction.
- Worked harmoniously with others to provide excellent customer service.
Education
Some College (No Degree) - Software Development
Minneapolis Community And Technical College
Minneapolis, MNSkills
Employee Development and Training
- Effective Team Leadership
- Cleaning expertise
- Building inspection
- Facility maintenance
- Professional Window Cleaning
- System monitoring
- FLUENT IN [Spanish]
Certification
- Covid disinfection spesilst
Timeline
Custodian
Cedar Valley Church
01.2025 - Current
Senior Waiter
Original Pancakes House
03.2014 - 03.2021
Cashier
La Concha Bakery
06.2012 - 01.2013
Some College (No Degree) - Software Development
Minneapolis Community And Technical College