Jose Santiago

Work History

Fire Protection Specialist

Hilti North America

01.2024 - Current

Collaborated with architects and engineers to integrate fire protection measures into building designs, ensuring compliance with local codes and regulations in a 1-billion-dollar region.
Streamline fire protection strategies, achieving a 15% reduction in project delays through innovative solutions and client education.
Consistently meets deadlines, ensuring high-quality results through effective time management, dedication, and growing the territory by 68% in 6 months.
Served as a liaison between clients, regulatory agencies, and internal teams to ensure clear communication of project objectives and expectations throughout the entire process.
Established positive rapport with stakeholders at all levels through effective communication skills and proactive problem-solving abilities.
Assisted over 100 businesses, healthcare, Data Centers, General Contractors, and Inspectors by writing and maintaining fire safety as a number one priority.

Senior Account Manager

Hilti North America

09.2021 - 12.2023

Developed long-lasting client relationships by providing exceptional customer service and support.
Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
Mentored junior account managers, fostering their professional growth and skills development within the company.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Attended project planning meetings with the General Contractor to coordinate fire stop solutions with subcontractor teams, UL's, Engineering Judgments design, and coordinate delivery timelines by having this collaboration territory increase by 300% sales in 1st year.
Evaluated client needs and developed tailored solutions to increase positive customer rating creating a 75% increase in territory account growth compared to previous years.
Developed and implemented strategies to increase client retention, and problem-solving with internal teams to facilitate clients’ needs and finished in the Top 10 of Division 36 with 143% achievement to plan 2022.
Utilized Sales Force software to outline designs based on customer behaviors and previous purchase trends. Present, Field Wired, Fleet, and Ontrack services to subcontractors closing 337 Nuron tools in Q1, YTD- ranked Top 3 in Division 36 (East coast of US and the Caribbean).
Collaborated closely with Regional and Divisional managers and 8 team members providing peer counseling and mentorship to improve team morale, engagement, and retention.
The first year after Hilti Inc. acquired Field Wired, we successfully converted VIP customers from competitors like Procore and Buildertrend, achieving a close rate of 80%. This was accomplished by analyzing the pros and cons of our competitors.

Owner

Live Fit and Organized

04.2019 - 09.2021

Managed day-to-day business operations.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Implemented a comprehensive digital marketing campaign that boosted online sales by 60% and increased brand visibility across social media platforms by 35%.
Developed and launched a customer loyalty program that improved customer retention rates by 30% and significantly enhanced customer lifetime value.

Retail Sales Manager

Sprint / T-mobile

01.2016 - 01.2019

Coached 32 sales associates in product specifications, sales
incentives and selling techniques, significantly increasing
customer satisfaction ratings.
Recipient award for the first manager to significantly improve
business processes, such as cash handling, inventory
maintenance, employee scheduling, and training completion in the Central Region.
Increased product sales by conducting monthly lunch-and-learn sessions via the local Chamber of Commerce creating
advertisements on social media, radio, and television and
persuading local businesses to add Sprint to their business
listings and events to present and promote company products
and services.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Fostered a culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.

Area Sales Manager

AT&T Mobility

01.2009 - 01.2016

Managed daily operations of the Telecommunications department generating $8.5 million annually.
Established strong relationships with major government accounts and key decision-makers to increase sales in designated territories.
Developed a Leadership Alignment program to train Retail Sales Consultants and Assistant Managers on how to tailor their career development plans to best suit managerial roles, and responsibilities and create loyalty and talent retention.
Obtained the Top 2% national ranking AT&T Summit Award level from 2010-2016 focusing on business and consumer wireless sales.
Managed a successful sales team, consistently achieving and exceeding monthly sales targets.

Summary

Overview

Work History

Fire Protection Specialist

Senior Account Manager

Owner

Retail Sales Manager

Area Sales Manager

Education

No Degree - Organizational Leadership

Bachelor of Science - Electrical Engineering

Associate of Science - Drafting And Design

Skills

Affiliations

Languages

Timeline

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