Jose Santiago Serbia
Austin,United States
Summary
I'm a results-oriented training and vendor management professional with a passion for optimizing processes and driving performance. My experience includes designing impactful onboarding programs, conducting data-driven vendor evaluations, and collaborating cross-functionally to improve customer experiences. I'm known for my strong work ethic, adaptability, and ability to translate complex information into engaging training materials. Whether working with internal teams or external partners, my goal is to create tangible improvements that add value.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Training Specialist
Bytedance
Austin, TX
06.2022 - Current
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Created assessments to evaluate the effectiveness of training programs.
- Collaborate cross-functionally to build vendor relationships, improving customer experience and satisfaction scores.
- Proactively evaluate vendor risk to ensure long-term sustainability and optimal collaboration opportunities.
- Lead vendor performance management – analyze KPIs, conduct root cause analysis, and facilitate business reviews to drive process improvements.
Senior Instructor Analyst
Accenture
Austin, TX
12.2019 - 06.2022
- Designed and delivered engaging training programs across multiple locations (Dublin, Austin), utilizing both virtual and in-person formats.
- Led the "Training Development Opportunities" program, spearheading professional development initiatives for company-wide staff.
- Provided course/learner feedback to key stakeholders, contributing to content optimization and continuous improvement.
- Maintained subject matter expertise and collaborated with SMEs on new course development to address emerging needs.
- Reviewed sensitive content to ensure adherence to client policies, flagging and escalating violations as needed.
- Validated, investigated, and responded to inquiries in line with established guidelines, while collaborating with cross-functional teams.
Skills
- Employee Development
- Training Program Development
- Virtual and in person training delivery
- Workshop Facilitation
- Technical training
- Performance Assessment
- Training Program Design
- Needs analysis
- Stakeholder Management
Certification
- Train The Trainer Boot Camp
The Bob Pike Group The Bob Pike Group Issued Jul 2023
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Japanese
Elementary
References
References available upon request.
Timeline
Training Specialist
Bytedance
06.2022 - Current
Senior Instructor Analyst
Accenture
12.2019 - 06.2022