Jose Santoyo
Chula Vista,CA
Summary
Dedicated and customer-focused Licensed General B Contractor’s with over 15 years of experience in residential and commercial “Ground-Up”build outs & Plumbing services. Proven expertise in diagnosing, repairing, and installing plumbing systems with efficiency and precision. Adept at building strong customer relationships through excellent communication and timely service delivery. Passionate about solving plumbing challenges while maintaining high standards of quality and professionalism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Responsible Managing Officer (RMO)
Pro Builders Design Consultant
03.2016 - 04.2021
- Streamlined operations and prioritized tasks, allowing staff to increase productivity
- Kept projects on schedule by managing deadlines and adjusting workflows as needed
- Tracked all hours and expenses to keep project on task and within budgetary parameters.
- Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed
- Handled scheduling of subcontractors and staff
- Conducted walk-throughs with clients prior to project close, completing punchlists and answering all questions.
- Continuously inspected job sites for observation of safety protocols by staff and subcontractors.
- Worked with inspectors, workers, and unions, to conduct weekly status updates.
- Kept sites compliant with OSHA, federal, state and local regulations
- Assisted in review, approval and archiving of all closeout documents.
- Conducted over 1,200 service calls for residential and commercial clients, achieving a 98% customer satisfaction rating.
- Diagnosed and resolved complex plumbing issues, including leakages, clogs, and water pressure inconsistencies, minimizing repeat service calls.
- Installed and maintained a wide variety of plumbing systems, including piping, water heaters, and drainage systems, adhering to local and state plumbing codes.
- Performed advanced sewer line inspections using camera technology to identify blockages and structural damage.
- Trained and mentored 5 apprentice plumbers, fostering a culture of safety, efficiency, and customer-first service.
Director of Construction & Maintenance
Pro Island Builders
06.2008 - 05.2016
- Spearhead daily operations for property maintenance across 13 restaurants, and multiple entertainment venues, ensuring optimal functionality and guest safety.
- Diagnose and repair electrical components, including lighting, kitchen appliances, and floor equipment
- Execute preventive maintenance on HVAC units, air handlers, and exhaust systems; replaced air filters and belts monthly, reducing emergency HVAC calls by 30%.
- Perform plumbing repairs, including leak detection, pipe replacements, and fixture installations in restrooms and kitchen facilities.
- Conduct carpentry and woodworking tasks, including furniture repair, cabinetry adjustments, and custom fabrication to support property upgrades.
- Operate lifts, power saws, welding equipment, and mechanical spreaders for maintenance projects.
- Maintain and organize electrical rooms, boiler rooms, and warehouse spaces, ensuring compliance with safety regulations and inventory accuracy.
- Collaborate with kitchen and bar teams to swiftly resolve equipment malfunctions, minimizing operational disruptions during peak service hours.
- Train and mentor junior maintenance team members on safety protocols, tool usage, and emergency procedures.
Education
Bachelor of Science - Parks, Recreation, And Leisure Facilities Management
Cal State Long Beach University
Long Beach, CA06.2005
Skills
Skills & Expertise
- Residential & Commercial Plumbing
- Leak Detection & Repair
- Pipe Installation (PVC, PEX, Copper)
- Water Heater Installation & Maintenance
- Drainage System Design & Repair
- Sewer Line Inspections & Cleaning
- Fixture Installations (sinks, faucets, toilets)
- Plumbing Code Compliance
- Strong Customer Service & Communication
- Troubleshooting & Problem Solving
Certification
- General Contractors License # 1026123
Languages
English
Native or Bilingual
Timeline
Responsible Managing Officer (RMO)
Pro Builders Design Consultant
03.2016 - 04.2021
Director of Construction & Maintenance
Pro Island Builders
06.2008 - 05.2016
Bachelor of Science - Parks, Recreation, And Leisure Facilities Management
Cal State Long Beach University
- General Contractors License # 1026123
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