Jose Segura
Tampa,FL
Summary
Operational leader skilled in managing multi-location teams with a strong emphasis on ethics and talent development. Proven ability to adapt in dynamic environments while exercising executive autonomy. Quick learner of technical skills, resulting in enhanced team performance and operational efficiency.
Overview
7
7
years of professional experience
Work History
Area Manager
First Choice Janitorial Services
Orlando, FL
10.2024 - 04.2025
- Oversaw daily operations and team performance to ensure efficiency.
- Developed training programs to enhance employee skills and knowledge.
- Led a team of 35 employees across 12 stores, ensuring high productivity and excellent customer service.
- Managed inventory levels and coordinated supply chain logistics effectively.
- Facilitated communication between departments to enhance collaboration.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed risk by developing and implementing effective risk management strategies.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Assistant Manager
Sterling Building Services
Orlando, FL
06.2024 - 12.2024
- Assisted in managing daily operations and team schedules.
- Facilitated communication between management and staff for effective collaboration.
- Coordinated training sessions to enhance employee skills and knowledge.
- Implemented safety protocols to ensure a secure work environment.
- Monitored inventory levels and ordered supplies as needed for operations.
- Developed reports on operational efficiency for management review.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Implemented quality control measures to uphold company standards.
District Supervisor
First Choice Janitorial Services
Orlando, FL
07.2023 - 10.2024
- Led team of 38 employees across 11 stores, implementing quality and productivity standards aligned with corporate objectives.
- Provided guidance to team leaders for resolving personnel issues, including disciplinary actions and employee complaints.
- Resolved conflicts between employees and customers throughout district stores.
- Trained new store supervisors on specific operational procedures.
- Conducted audits in all district stores to ensure effective inventory control systems.
- Ensured compliance with laws regarding safety, health, employment, and labor relations.
- Performed periodic reviews of store personnel to evaluate customer service capabilities.
- Recruited and trained new employees to fulfill job requirements.
Supervisor
First Choice Janitorial Services
Sarasota, FL
11.2021 - 07.2023
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Created new strategies for improving customer service standards within the organization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Directed and supervised team of 15 employees in daily operations.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Trained new employees on company policies, job duties, and performance expectations.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Complied with company policies, objectives and communication goals.
Environmental Engineer
CISCO Asesoria y Consultoria Ambiental S.A.S.
Bogota, Colombia
01.2023 - Current
Environmental Engineer
CMI Soluciones Ambientales S.A.S.
Bogota, Colombia
08.2020 - 12.2022
Environmental Engineer
Gestión y Diseños Eléctricos S.A.S.
Bogota, Colombia
01.2018 - 07.2020
Education
Environmental Engineer
Fundación Universitaria Tecnológico Comfenalco
Cartagena De IndiasTechnology in Industrial Environmental Management
Fundación Universitaria Tecnológico Comfenalco
Cartagena De IndiasHigh School Diploma -
Salesiano San Pedro Claver School
Cartagena De IndiasSkills
- Staff Development
- Inspections
- Inventory Management
- Staff Management
- Teamwork and Collaboration
- Interpersonal Skills
- Performance Evaluation
- Attention to Detail
- Multitasking
- Professionalism
- Analytical Skills
- Task Prioritization
- Problem-solving abilities
- Leadership Development
- Effective Communication
- Employee Coaching
- Regulatory compliance
- Team leadership
- Customer service
- Staff training
- Systems and software expertise
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
- Advanced proficiency in productivity software including Microsoft Word (documentation, SOPs), Excel (data organization, formulas), and collaborative platforms. Expertise in leveraging technology to streamline operational workflows, maintain accurate records, and enhance team communication across multi-location environments
Timeline
Area Manager
First Choice Janitorial Services
10.2024 - 04.2025
Assistant Manager
Sterling Building Services
06.2024 - 12.2024
District Supervisor
First Choice Janitorial Services
07.2023 - 10.2024
Environmental Engineer
CISCO Asesoria y Consultoria Ambiental S.A.S.
01.2023 - Current
Supervisor
First Choice Janitorial Services
11.2021 - 07.2023
Environmental Engineer
CMI Soluciones Ambientales S.A.S.
08.2020 - 12.2022
Environmental Engineer
Gestión y Diseños Eléctricos S.A.S.
01.2018 - 07.2020
Environmental Engineer
Fundación Universitaria Tecnológico Comfenalco
Technology in Industrial Environmental Management
Fundación Universitaria Tecnológico Comfenalco
High School Diploma -
Salesiano San Pedro Claver School
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