Jose Selemi

Results-driven Senior Systems Engineer specializing in designing and optimizing IT infrastructures. Manages mission-critical systems for C-level executives to ensure peak performance and minimal downtime. Expertise in cloud, virtualization, and network technologies enhances operational efficiency and integration. Drives system improvements that elevate performance and user satisfaction.

• Senior Technical Support Specialist, Cover Whale, New York, NY, 02/01/25, Present, Lead the resolution of complex technical issues across hardware, software, network, and cloud environments., Oversee escalated support requests and manage user administration across platforms such as Microsoft 365, Google Workspace, AWS and endpoint management systems., Manage user account lifecycle and device administration utilizing JumpCloud, Google Workspace, and Microsoft 365 platforms., Administer AWS WorkSpaces (VDI) environments to support offshore teams with secure and reliable virtual access., Provide technical support for hardware, software, and network issues across a hybrid user environment., Coordinate onboarding and offboarding processes, including account provisioning, access management, and equipment deployment/retrieval., Maintain asset inventory records and enforce security best practices for endpoint devices.
• Integration Technician, Citrin Cooperman (Contract), New York, NY, 10/01/24, 02/01/25, Facilitated the onboarding and integration of new users from recent company mergers, ensuring a seamless transition with minimal operational disruptions., Configured and optimized hardware, software, and network systems to support unified workflows across merged entities., Collaborated with cross-functional teams to implement integration solutions, ensuring alignment with project timelines and business objectives., Implemented security protocols and ensured compliance with organizational policies during system integration tasks., Provided training and technical support to end-users on integrated systems, enhancing productivity and user satisfaction.
• Sr. End User Computing Specialist, Rothschild & Co, New York, NY, 10/01/22, 07/01/24, Ensured seamless delivery of IT services and effective issue resolution for C-level executives., Developed and enforced robust escalation protocols for the prompt resolution of high-priority issues., Improved the efficiency and effectiveness of end-user support by formulating and executing comprehensive policies and procedures., Elevated system performance and user experience by optimizing configurations for Windows OS, Citrix, SCCM, M365, Microsoft Azure, and AWS., Fostered collaboration across IT teams to address challenges and ensure system compatibility, focusing on the specific needs of C-level executives.
• Sr. Systems Engineer, Herbert Olitsky Consulting Services, Brooklyn, NY, 10/01/14, 10/01/22, Managed and optimized cloud infrastructures on Microsoft Azure and Google Cloud Platform while delivering white-glove support to a wide range of clients., Spearheaded complex transition projects, including seamless email platform migrations from hosted Exchange to Office 365., Engineered robust, high-availability solutions using clustering and failover systems to ensure uninterrupted service., Expertly designed, implemented, and maintained Windows Active Directory environments., Delivered Tier 3 technical support, swiftly resolving directory and network issues to minimize customer downtime.
• Field Systems Engineer, All Covered, Hauppauge, NY, 04/01/10, 10/01/14, Oversaw end-user computing support, ensuring smooth operation of local workstations and servers while leading critical network upgrades., Managed the deployment and maintenance of ESXi virtual environments., Authored detailed technical documentation to empower engineers with clear processes and guidelines., Delivered advanced level II and III troubleshooting for C-level executives in law firms and hedge funds.
• Desktop Support Team Lead, Medidata Solutions, Inc, New York, NY, 05/01/06, 03/01/10, Facilitated the recruitment and interviewing process for desktop support technicians during company expansion., Managed a team of helpdesk technicians, overseeing daily operations, performance, and ensuring timely resolution of technical issues.