Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jose Sepulveda

Riverside,California

Summary

Hard-working Network Engineer skilled at overseeing complex company networks with a focus on efficiency and performance optimization. Detail orientated and proactive with strong troubleshooting, training, communication and analytical abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Guide

Amazon
10.2020 - Current
  • Developed comprehensive training materials for new hires to ensure consistent understanding of processes.
  • Collaborated with cross-functional teams to identify opportunities for process optimization.
  • Created detailed process maps, enabling clear understanding of workflow steps and interdependencies.
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.

Network Support Engineer

Cisco Meraki
07.2019 - 10.2019
  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.
  • Troubleshoot Cisco Meraki MX Stateful Firewalls.
  • Help customers configure and troubleshoot resolve Site to Site AutoVPN, IPsecVPN, Client VPN, Active Directory Integration, Group Policies, SD-WAN features, DNS and DHCP issues.
  • Staging, Stacking, Configuring, and troubleshooting Cisco Meraki MS Switches.
  • Troubleshooting Spanning Tree loops, L2 Switching, L3 switching, Radius authentication, and other services like DHCP, dynamic ARP inspection, multicast, OSPF, and storm control.
  • Diagnose and troubleshoot wireless technical issues reported by Cisco Meraki customers and partners.
  • Read and analyze packet captures using Wireshark.

Network Support Engineer Intern

Cisco Meraki
01.2019 - 05.2019
  • Troubleshot over 400 email cases while providing resolutions and guidance to customers.
  • Reproduced above 15 customer cases to deliver and document expected behavior, bugs, and resolutions if possible.
  • Gave great customer service and was acknowledged by customers, therefore, receiving great feedback.

Integration Technician

Tech Data
07.2018 - 12.2018
  • Planned and accomplished over 30 Network equipment installations as well as customer projects by reviewing service requests, plans, manuals, and technical guides.
  • Optimized integration processes for increased efficiency and reduced downtime during major projects.
  • Configured routers, switches, wireless access points, backup power supplies, and other network devices.
  • Troubleshoot hardware and software issues and implement a solution to acquire device functionality.

Education

Associate of Science - Computer Information Systems - CE920

Riverside City College
Riverside, CA
08.2025

CompTIA A+ | CCENT - Computer Networking

Columbia Basin J.C.
Moses Lake, WA
03.2018

High School Diploma -

John W. North High School
Riverside, CA
06.2013

Skills

  • TCP/IP Networking, LAN,WLAN,WAN
  • Cloud Manage Devices/Network
  • IPv4/IPv6, EIGRP, OSPF, VPN, VLAN
  • Network Troubleshooting
  • Cisco Meraki Devices/Dashboard
  • Firewall, Traffic Shaping
  • Attention to detail
  • Time Management

Certification

CCNP ENCOR (In Progress)

CCNA - 02/2024

CCST: Networking - 01/2024

CompTIA A+ - 03/2018

Timeline

Process Guide

Amazon
10.2020 - Current

Network Support Engineer

Cisco Meraki
07.2019 - 10.2019

Network Support Engineer Intern

Cisco Meraki
01.2019 - 05.2019

Integration Technician

Tech Data
07.2018 - 12.2018

Associate of Science - Computer Information Systems - CE920

Riverside City College

CompTIA A+ | CCENT - Computer Networking

Columbia Basin J.C.

High School Diploma -

John W. North High School
Jose Sepulveda