Jose Sepulveda
Riverside,California
Summary
Hard-working Network Engineer skilled at overseeing complex company networks with a focus on efficiency and performance optimization. Detail orientated and proactive with strong troubleshooting, training, communication and analytical abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Guide
Amazon
10.2020 - Current
- Developed comprehensive training materials for new hires to ensure consistent understanding of processes.
- Collaborated with cross-functional teams to identify opportunities for process optimization.
- Created detailed process maps, enabling clear understanding of workflow steps and interdependencies.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
Network Support Engineer
Cisco Meraki
07.2019 - 10.2019
- Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing.
- Troubleshoot Cisco Meraki MX Stateful Firewalls.
- Help customers configure and troubleshoot resolve Site to Site AutoVPN, IPsecVPN, Client VPN, Active Directory Integration, Group Policies, SD-WAN features, DNS and DHCP issues.
- Staging, Stacking, Configuring, and troubleshooting Cisco Meraki MS Switches.
- Troubleshooting Spanning Tree loops, L2 Switching, L3 switching, Radius authentication, and other services like DHCP, dynamic ARP inspection, multicast, OSPF, and storm control.
- Diagnose and troubleshoot wireless technical issues reported by Cisco Meraki customers and partners.
- Read and analyze packet captures using Wireshark.
Network Support Engineer Intern
Cisco Meraki
01.2019 - 05.2019
- Troubleshot over 400 email cases while providing resolutions and guidance to customers.
- Reproduced above 15 customer cases to deliver and document expected behavior, bugs, and resolutions if possible.
- Gave great customer service and was acknowledged by customers, therefore, receiving great feedback.
Integration Technician
Tech Data
07.2018 - 12.2018
- Planned and accomplished over 30 Network equipment installations as well as customer projects by reviewing service requests, plans, manuals, and technical guides.
- Optimized integration processes for increased efficiency and reduced downtime during major projects.
- Configured routers, switches, wireless access points, backup power supplies, and other network devices.
- Troubleshoot hardware and software issues and implement a solution to acquire device functionality.
Education
Associate of Science - Computer Information Systems - CE920
Riverside City College
Riverside, CA08.2025
CompTIA A+ | CCENT - Computer Networking
Columbia Basin J.C.
Moses Lake, WA03.2018
High School Diploma -
John W. North High School
Riverside, CA06.2013
Skills
- TCP/IP Networking, LAN,WLAN,WAN
- Cloud Manage Devices/Network
- IPv4/IPv6, EIGRP, OSPF, VPN, VLAN
- Network Troubleshooting
- Cisco Meraki Devices/Dashboard
- Firewall, Traffic Shaping
- Attention to detail
- Time Management
Certification
CCNP ENCOR (In Progress)
CCNA - 02/2024
CCST: Networking - 01/2024
CompTIA A+ - 03/2018
Timeline
Process Guide
Amazon
10.2020 - Current
Network Support Engineer
Cisco Meraki
07.2019 - 10.2019
Network Support Engineer Intern
Cisco Meraki
01.2019 - 05.2019
Integration Technician
Tech Data
07.2018 - 12.2018
Associate of Science - Computer Information Systems - CE920
Riverside City College
CompTIA A+ | CCENT - Computer Networking
Columbia Basin J.C.
High School Diploma -
John W. North High School