Jose Serna
Independence,MO
Summary
Proactive Operations Manager with extensive experience in supervising teams, ensuring project quality, and managing branch financials. Skilled in employee training, safety protocols, and effective time management. Bringing strong leadership, strategic planning, and a proven ability to enhance team productivity and customer satisfaction. Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 18 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
25
25
years of professional experience
Work History
Forman
Gunter Costruction
03.2021 - 07.2024
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
Superintendent/operation Manager
Allegiant Energy
04.2013 - 05.2020
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Established successful procedures for day-to-day operations and long-term planning.
- Implemented safety protocols for reduced workplace accidents and improved employee wellbeing.
- Stepped up during foreman's absence to answer questions and delegate project tasks to employees.
- Managed 50 workers when performing duties and cervices on the oil an gas industry.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Branch Manager
Missouri Title Loans
06.2010 - 06.2011
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
Store Manager
Aarons Sales and Lease
01.2008 - 06.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Branch Manager
Cash Advantage
09.2006 - 11.2008
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Sales Manager
Rent a Center
09.1999 - 01.2006
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Education
No Degree - English As A Second Language
Redlands Community College
El Reno, OK05.2002
High School Diploma -
Lokeba Sickles Higschool
Lookeba, OK05.1999
Skills
- Crew Leadership
- Attention to Detail
- Dedicated Work Ethic
- Teamwork and Collaboration
- Workplace Safety
- Heavy Lifting
- Worksite safety
- Construction supervision
- Quality Control
- OSHA Compliance
- Daily Reporting
- Work Planning and Prioritization
- Job Planning
- Safety policies and procedures
- Equipment Oversight
- Employee Training
- Site Inspection
- Materials Management
- Project Leadership
- Commercial construction experience
Languages
Spanish
Native or Bilingual
Timeline
Forman
Gunter Costruction
03.2021 - 07.2024
Superintendent/operation Manager
Allegiant Energy
04.2013 - 05.2020
Branch Manager
Missouri Title Loans
06.2010 - 06.2011
Store Manager
Aarons Sales and Lease
01.2008 - 06.2010
Branch Manager
Cash Advantage
09.2006 - 11.2008
Sales Manager
Rent a Center
09.1999 - 01.2006
No Degree - English As A Second Language
Redlands Community College
High School Diploma -
Lokeba Sickles Higschool