Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Serrano

Quincy,MA

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills to positively impact company success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Club Manager

BJ's Wholesale
06.2021 - Current


  • Recruited, hired, and trained to develop high-performing staff.
  • Implemented policies and procedures to improve club operations and standards.
  • Conducted regular evaluations of staff to drive quality service and customer satisfaction.
  • Prepared monthly reports and budgets to track revenue and expenses.
  • Scheduled staff shifts to meet business demands and coordinate adequate coverage.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Increased staff performance and engagement via motivational leadership.
  • Cultivated strong relationships with customers to build loyalty and repeat business.

Store Director

Target
01.2019 - 05.2021
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Store Manager

Home Depot
03.2011 - 01.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

High School Diploma -

Madison Technical Vocation High School
Boston, MA
06.2010

Skills

  • Customer Relations
  • Safety Awareness
  • Financial Reporting
  • Team Relationships
  • Maintaining Clean Work Areas
  • Operational Procedures
  • Team Motivation
  • Operational Efficiency
  • Staff Training
  • Operational Standards
  • Customer Loyalty

Certification

  • ServSafe Certified
  • Allergen Awareness Trained


Languages

Spanish
Professional Working

Timeline

Club Manager

BJ's Wholesale
06.2021 - Current

Store Director

Target
01.2019 - 05.2021

Assistant Store Manager

Home Depot
03.2011 - 01.2019

High School Diploma -

Madison Technical Vocation High School

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Jose Serrano