Jose Severino
Union,NJ
Summary
IT Professional with strong attention to detail and interpersonal skills. Highly adept in systems analysis diagnostics, troubleshooting and conflict resolution. Ability to install, configure and maintain software applications, operating systems, administration and network monitoring
Overview
6
6
years of professional experience
Work History
Desktop Support L2
Hospital Of Special Surgery
01.2021 - Current
- Assisted in the deployment of new hardware and software upgrades, ensuring minimal disruption to daily operations.
- Supported remote users through remote desktop tools, ensuring seamless connectivity regardless of location.
- Assist EU thru ticketing system Cherwell
- Improved end-user satisfaction by providing timely and efficient L2 desktop support services.
- Create Auto-Login Accounts for devices such as PACS, anesthesia machines and Kiosk Computers.
- Enabled seamless migration between platforms with minimal disruption to users by expertly handling version upgrades of various components within the Citrix suite.
- Ensured data security by implementing strict access controls and following industry-standard protocols in the Citrix environment.
- Installation , configuration ,troubleshooting, MDM mobile applications such as : secure hub and Ivanti Go.
- Build , configured , and programmed : Exam Rooms , x-rays, capsules computers.
IT Consultant/ Windows 10 Migration
Peak Systems
03.2018 - 01.2021
- Worked with large-scale IBM Mainframe system, running jobs and administrating tape operations.
- Query system for outstanding mounts and/or print jobs and other latent information and provide interpretation and resolution as appropriate.
- Recognize minor to moderate hardware malfunctions and be able to resolve most problems under direction/supervision of lead personnel.
- Understand and utilize tape library and/or print tools to assist with basic computer operator functions.
- Escalate to the assigned client representative and Pomeroy Manager any documentation, process or procedure discrepancies and follow-up until resolved.
- Led project teams in the successful completion of complex IT projects, ensuring timely delivery within budget constraints.
- Conducted regular audits of server hardware components to identify potential replacements or upgrades required for optimal system performance levels.
Education
Associate of Science - Information Technology, United States
PC AGE - Jersey City
Jersey City, NJ05.2018
Associate of Science - Computer Science, United States
Hudson County Community College
Jersey City, NJ06.2016
Skills
- Windows Server 7, 10 and 11
- Active Directory
- Hardware & Software Installation and troubleshooting
- Microsoft Windows XP, 7,8 and 10
- Microsoft office
- Data backup and recovery systems
- Preventative maintenance expert
- DNS, DHCP, WSUS
- WAN, LAN, VLAN
- Mainframe IBM ES9000, AS/400, VTAM, ICCF
- TSO, MVS
- VMware & Virtual Box
- Cisco 1841, 2600
- TCP/IP, FTP, TFTP
- NAT, RIP, IGRP
- MOVEit File Transfer
- EIGRP, OSPF
- Citrix Workspace Environment
- Project Management
Accomplishments
- CompTIA A+ Certified Technician
- CompTIA Network ++
Timeline
Desktop Support L2
Hospital Of Special Surgery
01.2021 - Current
IT Consultant/ Windows 10 Migration
Peak Systems
03.2018 - 01.2021
Associate of Science - Information Technology, United States
PC AGE - Jersey City
Associate of Science - Computer Science, United States
Hudson County Community College