Jose Sibilia
Opa-Locka,United States
Overview
9
9
years of professional experience
Work History
Vending Machine Technician
Coca-Cola
Miami, Florida
12.2024 - Current
- Performed regular maintenance on vending machines to ensure optimal performance.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Installed new components or replaced defective parts to restore functionality.
- Performed preventive maintenance tasks on a regular basis to ensure long-term performance.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Updated service records and inventory logs for accurate tracking purposes.
Help Desk Support
Teleperformance
Miami, United States
12.2019 - 11.2024
- Trained new staff on help desk procedures and tools.
- Developed and maintained strong relations with customers to meet quality expectations.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Answer questions about product features and resolve user problems
- Document all issues and generate monthly reports detailing common problems and error trends
- Escalate service questions to appropriate client representatives
- Fill in for in-house IT services aa needed, installing new desktop systems for a team of 50 including developers, project managers and quality of assurance team members.
IT Specialist
Cypress HCM
Miami, United States
11.2016 - 10.2019
- Installing new software and hardware components.
- Regularly evaluating our IT systems to ensure they meet the necessary demands.
- Assisting with network administration tasks.
- Ensuring data storage is safe and secure.
- Resolving all issues coworkers have with their IT systems and software.
- Educating coworkers about network security and best practices for computer usage.
- Supporting the day-to-day operations of our computer network.
Education
Bachelor - Information Technology
Florida Career College
Miami, FL01.2025
Diploma - Computer Networking
Florida Career College
Miami, FL01.2021
High School Diploma -
Hialeah-Miami Lakes Senior
Opa-locka, FL06-2018
Skills
- CompTIA A
- MS Office
- IP Networking
- Network Installation
- Technical Support
- IOS/Mac OS/Android/Windows
- Computer Programming
- Bilingual English/Spanish
Timeline
Vending Machine Technician
Coca-Cola
12.2024 - Current
Help Desk Support
Teleperformance
12.2019 - 11.2024
IT Specialist
Cypress HCM
11.2016 - 10.2019
Bachelor - Information Technology
Florida Career College
Diploma - Computer Networking
Florida Career College
High School Diploma -
Hialeah-Miami Lakes Senior
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