JOSE A SILVA
service tech
Clayton,NC
Overview
26
26
years of professional experience
Work History
Certified Master Technician
Genesis Of Cary
Cary
09.2022 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Certified Master Genesis Platinum
Service Technician
Thompsom Buick gmc
Raleigh
09.2025 - 04.2026
- Diagnosed vehicle issues using advanced diagnostic equipment and tools.
- Performed routine maintenance on a variety of vehicles, ensuring optimal performance.
- Collaborated with service advisors to understand customer needs and preferences.
- Educated customers on vehicle care and maintenance recommendations.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Assisted in training junior technicians on best practices and repair techniques.
- Managed parts inventory, ensuring availability for timely repairs and services.
- Resolved customer complaints efficiently, enhancing overall service experience.
- Diagnosed problems and determined solutions for various customer issues.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Inspected equipment for proper operation and safety hazards prior to use.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Examined previously completed work for accuracy.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Installed new systems according to manufacturer specifications.
- Trained new team members on service processes to increase productivity.
- Tested repaired items to ensure functionality before returning them to customers.
- Set up and operated mechanical and manual tools and equipment.
- Adhered to quality assurance procedures during every stage of the service process.
- Assembled components into complete systems following blueprints or other instructions.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Resolved software-related issues by troubleshooting programs and applications.
- Collaborated with team members to complete projects efficiently and effectively.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Kept records of parts and equipment used in projects to update inventory.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Master Automotive Technician
Carfix
Garner
01.2020 - 08.2022
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Auto Repair
Master Automotive Technician
Clayton Lube & Tune
Clayton
05.2018 - 11.2019
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Certified Master Technician
Johnson Tire And Auto Service
Smithfield
02.2013 - 04.2016
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Automotive Master Technician
Village Auto Repair
Garner
11.2008 - 01.2013
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
A Level Technician
Toyota Of Hackensack
Hackensack
06.2004 - 07.2007
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Tech Mechanic
All American Ford Of Paramus
Paramus
02.2000 - 05.2004
- Identified mechanical problems and determined best solutions for correction.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Performed troubleshooting, diagnosis, and repair of equipment.
- Assembled and disassembled equipment to perform repairs and maintenance.
Education
High School Diploma -
East Side High School
Newark, NJ07-1989
Skills
- Federal Regulations
- Design Modification
- Duct Work
- Installing and Repairing Equipment
- Vehicle inspection
- Diagnostic procedures
- Equipment maintenance
- Brake inspection
- A/C troubleshooting
- Team collaboration
- Effective communication
- Parts ordering
- Service documentation
Languages
English
Full Professional
Spanish
Professional
French
Limited
Portuguese
Full Professional
Timeline
Service Technician
Thompsom Buick gmc
09.2025 - 04.2026
Certified Master Technician
Genesis Of Cary
09.2022 - Current
Master Automotive Technician
Carfix
01.2020 - 08.2022
Master Automotive Technician
Clayton Lube & Tune
05.2018 - 11.2019
Certified Master Technician
Johnson Tire And Auto Service
02.2013 - 04.2016
Automotive Master Technician
Village Auto Repair
11.2008 - 01.2013
A Level Technician
Toyota Of Hackensack
06.2004 - 07.2007
Tech Mechanic
All American Ford Of Paramus
02.2000 - 05.2004
High School Diploma -
East Side High School