Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Jose Siordia

Spearfish,SD
Jose Siordia

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Experienced Manager with over 20 years of experience in Hospitality. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

36
years of professional experience

Work History

Head Inc. Contractors & Engineers

General Laborer
05.2018 - 11.2022

Job overview

  • Loaded, unloaded and moved material to and from storage and production areas.
  • Assisted team members with tasks that require group effort.
  • Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
  • Notified supervisors of defective equipment or material.
  • Performed general housekeeping and cleaning tasks.
  • Operated forklift to load and unload materials and equipment on trucks.
  • Maintained and repaired facilities, equipment and tools.

Maxon's Body Shop

Lead Painter
11.2011 - 11.2018

Job overview

  • Inspected completed work for adherence to very strict guidelines and highest quality standards.
  • Masked, cleaned and prepared vehicles to be painted.
  • Mixed paint insuring color match.
  • Mixed and sprayed acrylic base coats.
  • Primed and sealed surfaces to best support paint coats.
  • Performed regular preventive maintenance on tools and equipment to support best quality of work.

Kyowa America

Assembly Worker
09.2009 - 11.2011

Job overview

  • Followed detailed assembly instructions, processes and procedures.
  • Completed assigned tasks quickly with emphasis on quality to decrease production time.
  • Assembled parts for Highlander vehicles.
  • Notified supervisor of issues with equipment or production.

Benchmark Hospitality

Director of Operations
03.1987 - 09.2009

Job overview

  • Oversaw day-to-day operations of food and beverage outlets in accordance with business objectives.
  • Oversaw day to day cleaning operations of all aspects of facility.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality and customer service standards.
  • Defined, implemented and revised operational policies and guidelines.
  • Evaluated Employees performance, coached and developed plan of action for improvement on areas of concern.
  • Tracked and analyzed payroll documents to insure accuracy on hourly and gratuity based employees.
  • Provided exceptional customer service to customers, increasing customer loyalty achieving a Four Diamond rating.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Assisted in recruiting, hiring and training of team members.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Nogales High School
La Puente, CA

GED
12.1982

Skills

  • Team Player
  • Superior Work Ethic
  • Accuracy and Efficiency in Documentation

Languages

Spanish
Native or Bilingual

Timeline

General Laborer

Head Inc. Contractors & Engineers
05.2018 - 11.2022

Lead Painter

Maxon's Body Shop
11.2011 - 11.2018

Assembly Worker

Kyowa America
09.2009 - 11.2011

Director of Operations

Benchmark Hospitality
03.1987 - 09.2009

Nogales High School

GED

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Jose Siordia