Jose Sollano
Santa Monica,CA
Summary
Accomplished Cafe Manager with a proven track record at Caffe Luxxe, enhancing customer satisfaction and streamlining operations. Expert in coffee shop operations and team leadership, I significantly improved service efficiency and fostered a welcoming atmosphere. Skilled in customer engagement and inventory management, my approach boosted profitability and ensured superior service standards.
Overview
8
8
years of professional experience
Work History
Cafe Manager
Behind the Bookstore
05.2023 - 10.2024
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
Cafe Manager
Caffe Luxxe
09.2016 - 04.2023
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.
Education
Bachelor of Arts - Communications
Santa Monica College
Santa Monica, CA06-2006
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Cafe inventory
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Cafe Manager
Behind the Bookstore
05.2023 - 10.2024
Cafe Manager
Caffe Luxxe
09.2016 - 04.2023
Bachelor of Arts - Communications
Santa Monica College
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