Summary
Overview
Work History
Education
Skills
Timeline
Generic
jose sorto

jose sorto

Truck driver
Santa Ana,CA

Summary

At FedEx Freight, I excelled as a P&D Truck Driver, leveraging my expertise in route navigation and exceptional customer service to enhance operational efficiency and satisfaction. My proactive approach to vehicle maintenance and emergency response ensured on-time deliveries, contributing to a notable decrease in customer support calls. Renowned for team collaboration and problem-solving, I consistently achieved goals, underscoring my commitment to excellence.

Overview

25
25
years of professional experience

Work History

P&D Truck Driver

Fedex freight
Irvine, California
10.1999 - 08.2024
  • Recorded expenses and maintained receipts.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Verified load against shipping papers to ensure accuracy of shipment.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Performed regular inspections and completed vehicle repairs.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
  • Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
  • Loaded and unloaded cargo using forklifts or other material handling equipment.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Followed regular schedule of pickups for individual customers and groups.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Obtained signatures needed to complete and process paperwork.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Managed personal driving time according to Hours of Service regulations.
  • Provided customer service by responding to inquiries about services offered or directions to destination locations.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Processed shipment documents neatly and efficiently for each load.
  • Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Followed appropriate safety procedures for transporting hazardous materials when applicable.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Stayed informed regarding changes in transportation laws and regulations that could affect operations.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Complied with DOT requirements for background checks prior to operating a CMV.
  • Fulfilled back haul orders and spotted trailers in loading yard.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed household errands and other essential duties.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Operated equipment and machinery according to safety guidelines.
  • Completed day-to-day duties accurately and efficiently.

Education

Santa Ana High School
Santa Ana, CA
06-1997

Skills

  • Route navigation
  • Vehicle inspection
  • Customer service
  • Load verification
  • Safety compliance
  • Emergency response
  • Recordkeeping
  • Vehicle maintenance
  • Operational efficiency
  • Team collaboration
  • Communication skills
  • Problem solving
  • Time management
  • Data reporting
  • Hazardous materials handling
  • Order picking and processing
  • Traffic law knowledge
  • Logbook management
  • Equipment operation
  • Weather awareness

Timeline

P&D Truck Driver

Fedex freight
10.1999 - 08.2024

Santa Ana High School
jose sortoTruck driver