Jose Sosa
Houston,TX
Summary
Assistant Operation Manager with an extensive background in administration and human resources. Supervise daily operations and staff efficiency. Strong competencies for addressing operational issues and concerns quickly. Results Oriented Professional seeking to leverage my skills in management and sales by contributing to the over all success of an Organization while delivering exceptional service and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Operations Assistant Manager
Fitness Connection
02.2020 - Current
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Assisted with facility scheduling and customer service.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Increased customer satisfaction levels by addressing concerns promptly and implementing feedback-driven improvements.
- Communicated with customers to assess satisfaction with products and services received.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Team Lead
RTIC Coolers Corporation
12.2016 - 01.2020
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Associate of Arts -
Lone Star College System
Houston, TX05.2020
Skills
- Work Planning and Prioritization
- Attention to Detail
- MS Office
- Document Management
- Organizational Management
- Customer Support
- Time management
- Problem-solving abilities
- Customer service
- Bilingual
- Strong Sales focus
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Operations Assistant Manager
Fitness Connection
02.2020 - Current
Team Lead
RTIC Coolers Corporation
12.2016 - 01.2020
Associate of Arts -
Lone Star College System