Claudia Sotres
Miami,FL
Summary
Versatile business management professional with a proven track record of enhancing office processes to minimize errors and boost efficiency. Known for strong communication and time management skills, effectively collaborating within teams to achieve operational goals. Demonstrates a robust work ethic and a professional demeanor, contributing valuable support across diverse industries.
Overview
5
5
years of professional experience
Work History
Executive Administrative Assistant
South Florida Gold
Miami, FL
01.2023 - Current
- Managed supplier relationships for a global wholesale gold business, coordinating international import and export operations.
- Scheduled factory appointments for order placements and organized nationwide jewelry conventions.
- Oversaw the president's schedule, coordinating the itinerary and appointments.
- Handled the president's real estate (properties under lease, closing, titles, taxes), and managed personal expenses.
- Oversaw inventory control processes ensuring availability of supplies at all times.
- Opened, read, and replied to emails, letters, and correspondence
- Facilitated communications by forwarding emails, transferring calls, and filing documents.
- Answered telephone calls from customers or clients, assisting where necessary.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Returns Department Coordinator
Macys Logistics
Miami, FL
04.2022 - 11.2022
- Managed the returns department at Macy's logistics warehouse, overseeing the processing of large volumes of returned merchandise.
- Coordinated the return-to-stock (RTS) process for items in perfect condition and managed return-to-vendor (RTV) for defective products.
- Scheduled onsite repairs with factories for minor furniture damage, ensuring items could be restocked efficiently.
- Planned and coordinated department events, meetings, and activities.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Generated monthly inventory reports to identify long-standing stock and develop strategies for optimal sales.
- Worked closely with sales associates to complete tasks.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
Shift Supervisor
Boolchand Group
Miami, FL
11.2021 - 04.2022
- Managed daily operations of an extensive retail store, including opening and closing procedures, sales tracking, and POS management.
- Supervised and scheduled associates, ensuring optimal staffing levels and excellent customer service.
- Implemented seasonal marketing strategies and stayed updated on the latest jewelry trends to drive sales growth.
- Collaborated with management to set performance goals and evaluate progress.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Restocked new merchandise efficiently to ensure product availability and customer satisfaction.
- Managed discounts and sale events to drive customer engagement and increase sales.
Assistant Store Manager
CVS Pharmacy
Miami, FL
08.2019 - 10.2021
- Assisted the Pharmacy Store Manager in daily operations, including opening and closing the store and POS systems.
- Managed the store's day-to-day operations, including customer service, inventory management, and staff scheduling.
- Handled large cash transactions, ensuring accurate register counts matched daily sales records.
- Managed customer service functions such as money orders, Western Union transactions, and bill payments while maintaining organized and stocked aisles
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Law
University of Camaguey
Cuba01-2019
Skills
Leadership & Team Management
- Staff supervision and coaching
- Performance management and feedback
- Conflict resolution
- Delegation and task prioritization
Business Management
- Strategic planning and goal-setting, budget management and financial reporting, problem-solving, calendar and time management
- Travel and event coordination,
- Correspondence management (emails, phone calls)
- Handling confidential information
- Data entry and record-keeping
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Communication Skills
- Excellent written and verbal communication
- Active listening and interpersonal skills
- Customer service and client relations
- Bilingual
Languages
Spanish
Native/ Bilingual
English
Full Professional
Personal Statement
As a 27-year-old immigrant to the United States, I am driven by a strong desire to build a brighter future, while embracing new opportunities I bring a high level of professionalism to every endeavor, maintaining a positive attitude, and a strong work ethic I pride myself on being a team player, collaborating effectively with others to achieve common goals, and building strong relationships
Family and community are at the core of who I am, and I deeply value the support and connection that come from these bonds. Outside of work, I enjoy reading, traveling, and savoring a good dinner with loved ones, always eager to learn from new experiences, and different cultures
Timeline
Executive Administrative Assistant
South Florida Gold
01.2023 - Current
Returns Department Coordinator
Macys Logistics
04.2022 - 11.2022
Shift Supervisor
Boolchand Group
11.2021 - 04.2022
Assistant Store Manager
CVS Pharmacy
08.2019 - 10.2021
Law
University of Camaguey
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