Jose Suarez
Portland
Summary
Experienced shop foreman hoping to one day work my way up to a service manager or service director. Currently studying to receive my bachelor's degree in business management. I have about two decades of experience as a Mercedes-Benz Master Certified Technician. A team player with a strong commitment to upholding company standards and policies. Attentive individual with loyalty, dedication, and a willingness to learn within a growing organization, and to coach a successful team.
Overview
19
19
years of professional experience
Work History
Shop Foreman
Mercedes-Benz of Portland
Portland
09.2024 - Current
- Monitored inventory levels and ordered supplies as needed for repairs.
- Facilitated communication between departments to enhance service delivery.
- Resolved customer concerns promptly to maintain satisfaction levels.
- Trained and mentored employees in procedures and performance improvement strategies.
- Managed workflow and assigned tasks to service technicians and staff.
- Worked closely with management team to develop long-term strategies for shop operations.
Service Advisor
Advantage BMW
Houston
03.2024 - 08.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Followed up with existing customers regarding past services performed on their vehicles.
Team Leader/CDT
Mercedes-Benz of Clear Lake
Webster
11.2016 - 02.2024
- Dispatch repair orders to technicians based on their skill level. Monitor, train, and help technicians with diagnosis and repair procedures. Perform final QC on customer returns after repairs have been made correctly.
- Trained new employees on dealership processes and best practices.
- Resolved customer inquiries and concerns promptly and professionally.
- Maintained a positive work environment that promoted collaboration between team members.
Master Technician
Mercedes-Benz of Westwood
Norwood
06.2007 - 10.2016
- Diagnosed complex vehicle issues using advanced diagnostic tools and software.
- Performed detailed inspections to ensure compliance with Mercedes-Benz standards.
- Conducted routine maintenance on luxury vehicles to uphold quality performance.
- Stayed updated on new technologies and service procedures in automotive industry trends.
- Maintained organized workspaces to promote safety and efficiency in the shop.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ08-2027
MB Certification -
Mercedes-Benz
Norwood, MA06.2007
Associate of Science - Automotive Technology
Universal Technical Institute of Massachusetts
Norwood, MA01.2007
Skills
- Problem solving
- Effective communication
- Quality control
- Safety awareness
- Workflow optimization
- Customer satisfaction
- Employee training
- Problem-solving abilities
- Teamwork and collaboration
- Technical writing
- Time management abilities
- Deadline management
- Production scheduling
- Employee coaching
- Communication skills
- Decision-making
- Conflict resolution
- Team leadership
- Task prioritization
- Performance evaluations
Timeline
Shop Foreman
Mercedes-Benz of Portland
09.2024 - Current
Service Advisor
Advantage BMW
03.2024 - 08.2024
Team Leader/CDT
Mercedes-Benz of Clear Lake
11.2016 - 02.2024
Master Technician
Mercedes-Benz of Westwood
06.2007 - 10.2016
Bachelor of Science - Business Management
University of Phoenix
MB Certification -
Mercedes-Benz
Associate of Science - Automotive Technology
Universal Technical Institute of Massachusetts