Dynamic professional with extensive experience in warehouse operations at Yangfeng, skilled in shipping and receiving and quality control. Proven ability to enhance efficiency and reduce downtime through effective troubleshooting and team collaboration. Strong customer service management skills, ensuring client satisfaction while maintaining safety standards in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Line Supplier and Back-up Hi-lo
Yangfeng
05.2024 - Current
Coordinated with other departments to ensure seamless integration of line supply processes into overall operations.
Assisted in troubleshooting equipment malfunctions related to material flow, contributing to faster resolution of downtime incidents.
Enhanced warehouse efficiency by accurately operating hi-lo machinery for material handling tasks.
Trained new hires on company policies and procedures, enabling them to contribute effectively to the team.
Maintained a safe working environment by adhering to safety protocols and regulations during hi-lo operations.
Weld Associate
Autokiniton
07.2023 - 05.2024
Contributed to cost reduction efforts by optimizing welding procedures to minimize waste and scrap materials.
Boosted project turnaround times using efficient planning skills that allowed for simultaneous completion of multiple tasks without compromising quality standards.
Increased team efficiency by collaborating with fellow weld associates to complete complex projects within deadlines.
Adapted swiftly to changes in project requirements or timelines, adjusting workload accordingly while maintaining professionalism under pressure.
Participated actively in team meetings, offering valuable input to improve overall productivity and job performance among colleagues.
Machine Operator/Assembler
Gentex
06.2022 - 05.2023
Operated machining equipment safely with team of operators.
Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
Complied with company and OSHA safety rules and regulations.
Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated
Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Driver, Warehouse Orders
RG Delivery
08.2019 - 05.2022
Maintained safe driving records by strictly following traffic rules and regulations.
Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
Delivered packages to customer doorsteps and business offices.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sales Manager
Rent A Center Warehouse & Retail Store
09.2015 - 08.2019
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
Trained new team members in company policies, procedures, and best practices for successful collections management.
Fuel Specialist
Army Reserve
01.2013 - 01.2019
Streamlined refueling processes, resulting in minimal downtime for vehicles and equipment.
Assisted in the development of emergency response plans for potential spills or leaks, minimizing environmental risks associated with fuel handling operations.
Led cross-functional teams focused on optimizing supply chain efficiency related to fuel procurement and distribution activities.
Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
Self-motivated, with a strong sense of personal responsibility.
Process Technician /Injection Molding Process Technician at Yangfeng Automotive InteriorsProcess Technician /Injection Molding Process Technician at Yangfeng Automotive Interiors