JOSE LUIS TAPIA
Napa,CA
Summary
Experienced EV service technician with 9+ years in automotive diagnostics, high-voltage systems, and vehicle maintenance. Skilled in troubleshooting, software updates, AC system repairs, and case collaboration. Proven ability to support new hire training, assist in case escalations, and optimize service workflows. Passionate about electric vehicle technology and continuously improving service processes. Bilingual: English & Spanish.
Overview
11
11
years of professional experience
Work History
Service Technician
VinFast
03.2023 - Current
- Diagnose and repair EV systems, including high-voltage batteries, AC systems, braking, and suspension components
- Perform software updates, module replacements, and calibrations to ensure optimal vehicle performance
- Collaborate with engineering teams and service managers on complex cases, providing diagnostic insights and assisting in case documentation
- Assist in training new hires, introducing them to VinFast service procedures, tools, and best practices
- Conduct road tests and final quality checks on vehicles post-repair
- Provide customer support by explaining repair processes, vehicle features, and maintenance recommendations
Service Technician / Mobile Service Technician
Tesla
03.2020 - 03.2023
- Diagnosed and repaired high-voltage battery systems, electronic modules, and powertrain components
- Delivered on-site mobile service, troubleshooting and repairing vehicles at customer locations
- Serviced AC systems, braking, and suspension components, ensuring optimal vehicle safety
- Assisted in case escalations, working with corporate support teams to resolve technical concerns
- Trained new technicians on Tesla repair protocols, service software, and EV diagnostics
Lube / Service Technician
Jimmy Vasser Chevrolet
01.2019 - 02.2020
- Performed oil changes, alignments, and pre-delivery inspections
- Diagnosed and repaired brake systems, minor electrical faults, and suspension components
Lube Technician
Napa Ford & Lincoln
08.2017 - 01.2019
- Conducted preventative maintenance and basic repairs, including tire rotations, fluid checks, and filter replacements
Server / Busser
Norman Rose Tavern
09.2013 - 08.2017
- Delivered exceptional customer service in a fast-paced dining environment
Education
Coursework Completed - Criminal Justice, Engineering, General Education
Napa Valley College
01.2018
High School Diploma -
Napa High School
Napa, CA06.2013
Skills
- EV Diagnostics & High-Voltage Systems
- Software Updates & Calibration
- AC Systems Repair & Troubleshooting
- Case Collaboration & Technical Support
- Training & Mentorship for New Hires
- Customer Service & Vehicle Feature Education
- Bilingual: English & Spanish
Timeline
Service Technician
VinFast
03.2023 - Current
Service Technician / Mobile Service Technician
Tesla
03.2020 - 03.2023
Lube / Service Technician
Jimmy Vasser Chevrolet
01.2019 - 02.2020
Lube Technician
Napa Ford & Lincoln
08.2017 - 01.2019
Server / Busser
Norman Rose Tavern
09.2013 - 08.2017
High School Diploma -
Napa High School
Coursework Completed - Criminal Justice, Engineering, General Education
Napa Valley College
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