Jose Tineo
Waxhaw,NC
Summary
Motivated and resourceful customer service professional with extensive experience in computer systems, and troubleshooting. Proven track record in providing exceptional technical support, assisting customers with home router installations, printer troubleshooting, and computer building. Seeking to leverage strong problem-solving and communication skills to deliver outstanding customer service and technical solutions in a customer-focused role.
Overview
6
6
years of professional experience
Work History
Driver Specialist
Driver Specialist
Fort Mill, SC
11.2022 - Current
- Collaborated with dispatch team members to coordinate pickups and deliveries on time.
- Performed pre-trip inspections to verify vehicle's roadworthiness.
- Reported any mechanical issues or safety concerns to management promptly.
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
- Provided exceptional customer service by being courteous and professional at all times.
- Communicated effectively with customers regarding their orders and estimated time of arrival.
- Loaded, secured, and unloaded goods using appropriate loading techniques.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Achieved consistently high customer scores due to exceptional service.
Medical Receptionist
Rockland Family Medical Care
West Haverstraw, NY
08.2018 - 06.2021
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Arranged hospital admissions for patients as required.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered phones promptly and directed calls appropriately.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Greeted and checked in patients, updating patient information in computer system.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Education
GED -
North Rockland Highschool
Thiells, NY01-2012
Skills
- Strong customer interaction skills, with a focus on providing empathetic, patient, and efficient service
- Excellent communication skills, patience, and empathy in helping customers resolve technical issues
- Expertise in troubleshooting hardware and software issues for both PCs and network devices
- In-depth knowledge of home networking setups, router installation, configuration, and troubleshooting
- Strong ability to diagnose and resolve issues with desktops, laptops, printers, and peripherals
- Hands-on experience in assembling custom-built PCs, selecting components, and ensuring compatibility
- Ability to explain technical concepts in simple terms to non-technical users
- Experience with diagnosing and fixing issues related to printers (connectivity, printing errors)
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Driver Specialist
Driver Specialist
11.2022 - Current
Medical Receptionist
Rockland Family Medical Care
08.2018 - 06.2021
GED -
North Rockland Highschool