PERSONAL SUMMARY Grade A Service Manager responsible for meeting clients’ mechanical needs while running an efficient and profitable service department. Organized, detail-oriented, and a reliable self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and keep calm under pressure. QUALIFICATIONS Understand that the business is built on customer satisfaction and committed to guaranteeing customer satisfaction is maintained at the highest level. Accurately convey information and ideas to individuals or groups clearly and concisely. Comfortable in person as well as one-on-one with the client Experience managing employees, payroll, vacation time, sick days, and training Able to work in a group and cooperate as part of a team to achieve a common goal. Open to change and new information; adapts behavior and work methods in response to new information, changing conditions, and or unexpected obstacles. Proficient in maintaining smooth and efficient mechanical systems. Systematic professional with keen eye for details, strong focus on performance improvements and skill in root cause analysis. Focused Mechanical Technician with 15+ years of experience in Domestic and foreign vehicles. Adept at working in physical situations and with heavy machinery and equipment. Dedicated to increasing effectiveness by streamlining workflows and maintenance procedures with knowledge of developing and enhancing best practices.
Work History
Repair, Co-owner
Scotty’s, Community Auto Repair
Completed all repair and maintenance activities promptly and to high quality standards.
Utilized variety of tools and diagnostic equipment to complete repairs.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Maintained inventory of repair supplies and ordered parts.
Provided technical advice and guidance to customers on use and maintenance of products.
Demonstrated to customers proper methods for operating equipment after it had been installed.
Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Replaced damaged, missing, or defective parts with new and refurbished components.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Disassembled defective parts to make proper repairs.
Calculated costs of materials and labor to prepare detailed repair estimates.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Analyzed vehicle data using advanced diagnostic equipment.
Mechanical Technician
Way Auto Body
Develop and maintain knowledge of latest technical data, service procedures, and parts
Establish systematic course of action for self or others to ensure accomplishment of specific objective
Reinforce company policies and adhere to company standards
Set priorities, goals, and timetables to achieve maximum productivity
Identified mechanical problems and determined best solutions for correction.
Create schedules and assign tasks to service department employees
Complete and manage financial tracking, department, and individual
Maintain neat, clean, and orderly work area at all times
Coach and manage team members for top performance
Measure activity that leads to sales results for service writers
Walk around, menu presentation, multi-point inspection, rim sheet estimates, active delivery
Repair and maintain air conditioning, heating, engine-cooling, and electrical systems
Replace engines on various domestic and foreign makes/models
Diagnose systems using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices
Test, and adjust repair systems to meet manufacturer's’ performance specifications.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Replaced damaged, missing, or defective parts with new and refurbished components.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
Test drove vehicles to determine problems and test repairs.
Explained estimates and determined repair timelines to manage customer expectations.
Skills
Able to Stand for 8 hours, able to lift over 50lbs
Microsoft Office Word, Excel, PowerPoint
ADP/GDK
AutoBase
Reynolds & Reynolds
Quality Control
Complex Problem-Solving
Vehicle Inspection
Managing Parts
Automotive Mechanics
Writing Work Tickets
Emission Standards
Optimizing Engine Performance
Preventive Maintenance
Troubleshooting and Diagnostics
Safety Policies and Procedures
Languages
span
Native or Bilingual
Timeline
Repair, Co-owner
Scotty’s, Community Auto Repair
Mechanical Technician
Way Auto Body
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