Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Toledo

Las Vegas

Summary

Professional with deep expertise in housekeeping management. Skilled in maintaining high standards of cleanliness, organization, and safety. Strong focus on team collaboration, flexibility, and delivering results. Excellent leadership abilities, attention to detail, and problem-solving skills ensure reliable and efficient work environment.

Overview

16
16
years of professional experience

Work History

Housekeeping Manager

The Cosmopolitan Hotel and Casino
06.2016 - 07.2025
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Communicated repair needs to maintenance staff.
  • Managed staff of 22 housekeepers.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Managed team productivity and workflow to exceed quality standards.
  • Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
  • Evaluated employee performance and developed improvement plans.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.

Housekeeping Room Attendant

JW Marriott Hotel
03.2014 - 06.2016
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Sales Supervisor

Annas Linens
01.2010 - 09.2014
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.

Education

Canyon Springs High School
Las Vegas, NV
06-2008

Skills

  • Cleaning and sanitation
  • Guest relations
  • Training and mentoring
  • Ordering cleaning supplies
  • Cleaning practices
  • Customer service-focused
  • Performance evaluation
  • Housekeeping
  • Room inspection
  • Timekeeping
  • Problem-solving
  • Complaints handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Housekeeping Manager

The Cosmopolitan Hotel and Casino
06.2016 - 07.2025

Housekeeping Room Attendant

JW Marriott Hotel
03.2014 - 06.2016

Sales Supervisor

Annas Linens
01.2010 - 09.2014

Canyon Springs High School

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Jose Toledo