Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jose Torres

Caldwell,NJ

Summary

Personable Tasting Room Associate with advanced wine knowledge acquired over [Number] years of exceptional industry work in [Location] and [Location]. Well-versed providing winery tours and effectively merchandising high-traffic areas to increase retail sales. Energetic Tasting Room Associate skilled in utilizing in-depth wine knowledge to assist guests with wine tasting selections and purchases. Passionate about building guest rapport, increasing member retention and educating guests on the nuances of wine. Enthusiastically aiming to leverage [Number] years of successful industry performance to contribute to the [Company] team. Enthusiastic Tasting Room Associate offering [Number] years of impeccable industry performance. Ready to apply expertise in guest service, wine characteristics and food pairings. Attentive [Job title] with [Number] years of experience in [Type] industry. Expert in decreasing spending while increasing overall customer satisfaction and closely monitoring employees for best-in-class service. Knowledgeable about [Type] management with training in [Software]. Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Tasting Room Lead

Ste Chapelle
Caldwell, ID
06.2021 - Current
  • Managed tasting room inventory.
  • Provided informed wine suggestions to tasting room guests.
  • Maintained tasting room retail area and created merchandise displays.
  • Poured wines according to quality and service standards.
  • Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
  • Monitored food preparation, production and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Created new recipes, outlined steps and training staff on correct preparation.
  • Introduced [Type] program and effectively managed employee mistakes to decrease overall waste by [Number]%.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Warehouse Associate

Employer
Nampa, ID
01.2020 - 03.2020
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Performed inventory control, such as counting and stocking merchandise.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Checked packages and merchandise for damage and notified vendors.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.

Service Technician

Dairy Queen Grill & Chill
Ontario, OR
08.2019 - 01.2020
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Demonstrated increased knowledge of company products and equipment.
  • Assisted team members with [Type] equipment troubleshooting and diagnostics.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
  • Serviced [Type] equipment for expedient repair and minimal downtime.
  • Trained customer employees and managers on machine use and maintenance.
  • Facilitated maintenance team training procedures to align with company standards.
  • Developed detailed maintenance schedules for [Type] equipment to maximize equipment lifetimes.
  • Streamlined [Type] repair processes to minimize day-to-day downtime and increase overall productivity.
  • Surpassed corporate goals by reaching [Number]% customer satisfaction rating in [Timeframe].

Education

No Degree - Radiologic Technology

Treasure Valley Community College
Ontario, OR

Skills

  • Wine Service
  • Wine Pairings
  • Building Customer Loyalty
  • Merchandise Recommendations
  • Safety and Cleanliness Standards
  • Kitchen Staff Supervision
  • Available Nights, Weekends and Holidays
  • Store Policies and Procedures
  • Cash Receipt Balancing
  • Merchandise Receiving and Handling
  • Food Portion Specification
  • Strong Communication and Interpersonal Skills
  • Meeting Sales Goals
  • Locating Merchandise
  • Work Area Inspections
  • Room Cleaning
  • Merchandising and Display
  • Alcoholic Beverage Service
  • Ability to Lift 40 Pounds
  • Dining Area Cleaning Supervision
  • Customer Needs Assessments
  • Credit Card Transaction Processing
  • Retail Metrics and Goals
  • Wine Recommendations
  • Work Station Assignments
  • Service Training
  • Exceeding Customer Expectations
  • Energy and Physical Stamina
  • Customer Experience
  • Sales and Promotions
  • Building Customer Relationships and Loyalty
  • Dining Room Organization
  • Food and Beverage Service
  • Excellent Written and Verbal Communication
  • Maintaining Clean Work Areas
  • Health Code Requirements
  • Cash Register Operations
  • Team Cooperation

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Tasting Room Lead

Ste Chapelle
06.2021 - Current

Warehouse Associate

Employer
01.2020 - 03.2020

Service Technician

Dairy Queen Grill & Chill
08.2019 - 01.2020

No Degree - Radiologic Technology

Treasure Valley Community College
Jose Torres