Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Jose Torres

Edinburg,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Seguros Consultant

Progressive Auto Insurance
04.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Account Managment

Charter Spectrum
01.2020 - 03.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Reduced average handle time through the implementation of effective call handling techniques and scripts.
  • Mentored junior team members, fostering a culture of continuous learning and skill development.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.

Technical Support Representative

Telepreformance USA
01.2017 - 06.2019
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Provided educational expertise and mentoring to junior team members.
  • Coached call center staff through challenging customer service issues.

Data Entry

Manpower Staffing
06.2019 - 11.2019
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Supported clinical staff members by assisting with data entry, word processing, completing work orders and creating and maintaining files.
  • Performed general clerical tasks such as filing and data entry.

Assembly Line Worker

MAU
01.2016 - 09.2016
  • Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
  • Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.

Sales Associate

Unlimited Wireless
10.2011 - 02.2016
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted with new hire processing and existing training programs.
  • Interviewed, recruited and trained new onboarding candidates.

Education

GED -

Abbeville High School
Abbeville, SC
03.2011

Skills

  • Customer Service
  • Account Servicing
  • Lead Generation
  • Market forecasting
  • Customer Needs Assessment
  • Product Sales
  • Payment Processing
  • Contract Preparation
  • Supply Management
  • Raw Materials Handling
  • Equipment Operation
  • OSHA Compliance
  • Data Evaluation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Seguros Consultant

Progressive Auto Insurance
04.2024 - Current

Account Managment

Charter Spectrum
01.2020 - 03.2024

Data Entry

Manpower Staffing
06.2019 - 11.2019

Technical Support Representative

Telepreformance USA
01.2017 - 06.2019

Assembly Line Worker

MAU
01.2016 - 09.2016

Sales Associate

Unlimited Wireless
10.2011 - 02.2016

GED -

Abbeville High School
Jose Torres