Jose Torres
San Diego,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Community Connector
211 San Diego
09.2022 - Current
- Connect clients in our community with available and relevant resources.
- Follow up with clients to help them access the services needed and offer alternatives when appropriate.
- Using Salesforce, Microsoft Teams and other software programs to assist clients and communicate with peers.
- Educating clients about the various resources available including CalFresh, Health Insurance and other county benefits.
Customer Service Agent
Alaska Airlines
02.2022 - 09.2022
- Checked in average of 150 passengers per flight.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Utilized IMAGE/Sabre to input key data into airlines database system.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
Customer Service Agent
Hawaiian Airlines
09.2021 - 02.2022
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Directed passengers to correct loading gates or areas for departures and connections.
Sales Associate
Nordstrom
08.2020 - 09.2021
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Customer Service Representative
Provide Commerce
02.2016 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Real Estate
San Diego Mesa College
San Diego, CASkills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Bilingual
- Verbal and Written Communication
- Problem Solving
- Time Management
Timeline
Community Connector
211 San Diego
09.2022 - Current
Customer Service Agent
Alaska Airlines
02.2022 - 09.2022
Customer Service Agent
Hawaiian Airlines
09.2021 - 02.2022
Sales Associate
Nordstrom
08.2020 - 09.2021
Customer Service Representative
Provide Commerce
02.2016 - 07.2017
Real Estate
San Diego Mesa College
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