Jose Torres
Lake Mary,FL
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
20
20
years of professional experience
Work History
Transport Driver
Uber And Lyft
05.2018 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Navigated challenging road conditions to deliver goods securely in various weather situations.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
Inside Auto Claims Adjuster
State Farm
12.2022 - 05.2025
- Maintained clear communication with policyholders, keeping them informed throughout the claims process.
- Provided exceptional customer service, addressing policyholder questions and concerns throughout the claim process.
- Reviewed coverage details to accurately assess policyholder eligibility for benefits during the claim process.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Insurance Sales Agent
Liberty Mutual
04.2018 - 04.2019
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Claims Assistant, Paralegal Assistant
State Farm
08.2005 - 04.2018
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Prepared files, letters and notices.
- Coordinated effectively between multiple departments such as underwriting, finance and legal teams ensuring smooth flow of information throughout the claims process.
- Streamlined internal processes through regular review meetings, identifying areas for improvement and implementing necessary changes.
- Boosted departmental productivity by cross-training on various roles within the claims team, providing backup support as needed.
- Followed up with customers on unresolved issues.
Education
No Degree - Human Services
LaGuardia Community College
Long Island City, NYSkills
- Customer service
- Goal oriented
- Business growth
- CRM tracking
- Consultative sales techniques
- Problem-solving
- Teamwork and collaboration
- Reliability
Languages
Spanish
Elementary
Timeline
Inside Auto Claims Adjuster
State Farm
12.2022 - 05.2025
Transport Driver
Uber And Lyft
05.2018 - Current
Insurance Sales Agent
Liberty Mutual
04.2018 - 04.2019
Claims Assistant, Paralegal Assistant
State Farm
08.2005 - 04.2018
No Degree - Human Services
LaGuardia Community College
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