Summary
Overview
Work History
Education
Skills
Personal Information
Additional Skills - Typing Speed
Languages
Timeline
Generic

Jose Torres

Brownsville

Summary

Forward-thinking Human Resources Benefits Coordinator with proactive approach to managing employee benefits programs. Possesses strong social and communication skills, ensuring clear and effective interactions with both staff and management. Optimistic and assertive in identifying and implementing solutions to enhance employee satisfaction and retention. Ambitious in driving initiatives that contribute to overall organizational success.

Overview

12
12
years of professional experience

Work History

Human Resources Benefits Coordinator

Southwest Key Programs
10.2022 - 03.2025
  • This Benefit Coordinator is primarily responsible for the day-to-day administration of Southwest Key Programs benefit plans and provides professional human resource direction on the benefit programs to all employees in the various locations.
  • Benefit Administration including medical, prescription, dental, vision, life, STD and LTD
  • Process benefit-related changes in HRIS system pertaining to new hires, rehires, life events, terminations and open enrollment
  • Counsels and advice employees on plan options, policy features, eligibility, and other matters related to benefits to ensure employees can make informed decisions about their benefit packages.
  • Assists and conducts benefit orientations, open enrollment meetings, and ongoing benefit training at the various program locations as needed.
  • Assist employees with enrollment in the benefits systems and set up benefits and payroll deductions in the human resources information system (HRIS) in an efficient and timely manner.
  • Assists employees with processing qualifying life events and collects appropriate documentation.
  • Helps resolve employee benefits issues and work with Benefit Analyst to resolve more complex problems such as not limited to eligibility matters, contested benefits, and service problems.
  • Ensures the smooth processing of day-to-day benefit operations by working with various departments as required.
  • Ensure consistent, accurate, and timely processing of benefit plan procedures.
  • Coordinates with the Wellness team on initiatives, programs, and processes.
  • Assist in the development of communications plans for employee benefits programs.
  • Promotes companywide health awareness through wellness-related programs.
  • Performs all administrative duties to support the Human Resources and Wellness team.
  • Assist with the processing of all Leave of Absences
  • Complete National Medical Support Notices (NMSN)
  • Working Knowledge of laws, compliance and related reporting including COBRA, FMLA, ACA and HIPPA
  • Provided guidance regarding eligibility requirements, duration limits, and documentation required for different types of leaves.
  • Worked closely with payroll department to ensure timely payment of benefits during leaves of absences.
  • Responded promptly to inquiries from employees concerning their rights under various leave laws.
  • Monitored team members' return from medical leaves to ensure compliance with company policies.
  • Developed and implemented effective leave of absence policies and procedures.
  • Maintained accurate records of employee's leave information in accordance with company policy.
  • Prepared reports summarizing employee's absences and submitted them to Human Resources Management for review.
  • Processed paperwork associated with employee's request for family medical leave or disability accommodations.
  • Advised employees on their rights and responsibilities under various leave programs.
  • Scheduled and conducted new employee orientations.
  • Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as Americans with Disabilities Act (ADA).
  • Researched and responded to inquiries from employees regarding their rights under FMLA and CFRA laws.
  • Reviewed requests for intermittent leave or extended periods off work due to medical reasons.
  • Provided support for special events designed to promote a culture of wellbeing within the company.
  • Monitored progress of employees participating in various wellness programs.
  • Maintained accurate records of all wellness activities conducted by the organization.
  • Collaborated with vendors to provide cost-effective benefits packages that included wellness options.
  • Coordinated with local healthcare providers to ensure access to quality services for employees.
  • Facilitated workshops on topics such as healthy cooking techniques, emotional wellbeing, and goal setting.
  • Maintained accurate records of program participation and outcomes for reporting purposes.
  • Employee benefits laws
  • Human resources management
  • FMLA comprehension
  • Termination procedures
  • Recruitment support
  • Open enrollment
  • Benefits interpretation
  • HRIS proficiency

Human Resources Coordinator

Southwest Key Programs
01.2022 - 10.2022
  • Provide administrative support to the Human Resources Generalist Teams in recording, compiling, and maintaining accurate employee records, including corrective action and terminations.
  • Supports the HR Generalist in serving as the primary contact responsible for delivering the HR New Employee Orientation presentation.
  • Contact programs to collect any outstanding employee forms or other documentation as required.
  • Compose correspondence and create and maintain spreadsheets to provide current and concise information that is easily accessible to the human resources department in areas of assigned responsibility.
  • Assists at job fairs provide support with new hire packets, re-hire status, etc.
  • Serves as primary contact for completion of employee file requests, reference checks (internal), administrative separations, etc.
  • Serves as a backup to the areas of benefits, recruitment, and pre-employment as necessary.
  • All other assignments as necessary.
  • Developed and posted vacancy announcements by leveraging online and print recruitment tools to attract highly-qualified candidates and develop robust talent pool.
  • Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Helped set up medical, dental and life insurance benefits to facilitate employee on-boarding process.
  • Created internal posting and advertisements while overseeing employment website.
  • Worked on special HR projects to promote and enhance services offered.

Human Resources Benefits Specialist

Southwest Key Programs
11.2018 - 01.2022
  • This Benefit Specialist is primarily responsible for the day-to-day administration of Southwest Key Programs benefit plans and provides professional human resource direction on the benefit programs to all employees in the various locations.
  • Counsels and advice employees on plan options, policy features, eligibility, and other matters related to benefits to ensure employees can make informed decisions about their benefit packages.
  • Assists and conducts benefit orientations, open enrollment meetings, and ongoing benefit training at the various program locations as needed.
  • Assist employees with enrollment in the benefits systems and set up benefits and payroll deductions in the human resources information system (HRIS) in an efficient and timely manner.
  • Assists employees with processing qualifying life events and collects appropriate documentation.
  • Helps resolve employee benefits issues and work with Benefit Analyst to resolve more complex problems such as not limited to eligibility matters, contested benefits, and service problems.

Executive Assistant

Southwest Key Programs
02.2017 - 11.2018
  • Provide a wide range of administrative support, organizational assistance, and project management to the Program Director and Assistant Program Director in the fast-paced, urgent, high accountability environment of the shelter.
  • Maintain a high level of knowledge of all departments' functions and activities to respond to internal and external inquiries and requests for information and departmental support.
  • Conduct research as requested in preparation for meetings, phone calls, board reports, and business trips.
  • Answer and receive incoming calls and correspondence. Collect, maintain and submit data for monthly, quarterly, and annual reports to Program Director, Southwest Key's national headquarters and Office of Refugee Resettlement (ORR).
  • Process, maintain, and review all program personnel records including training records.
  • Review monthly financials to ensure compliance with operations/contract requirements. Adhere to negotiated annual budget and spending requirements including petty cash and stipend accounts.
  • Oversee purchase and maintain inventory control of the office, household, educational, client, and kitchen supplies.
  • Monitor the physical plant and vehicle maintenance to maintain a safe, clean and hazard-free environment.
  • Monitor and maintain compliance with organization, licensing, and funding sources for all program departments.
  • Answered high volume of phone calls and email inquiries.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Handled confidential and sensitive information with discretion and tact.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Filed paperwork and organized computer-based information.
  • Took notes and dictation at meetings.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Promoted team productivity by keeping supplies organized and well-stocked.

Case Aide

Southwest Key Programs
06.2014 - 02.2017
  • Answer and receive all incoming calls and correspondence in a prompt and friendly manner, directing calls to appropriate parties and taking messages.
  • Assist with the collection, maintenance, and submission of data for monthly, quarterly, and annual reports to the Program Director, appropriate parties at national headquarters, and the Office of Refugee Resettlement (ORR).
  • Assist the Executive Assistant with the process and maintenance of all program personnel records including training records at programs.
  • Review monthly financials, under the direction of the Program Director, to ensure compliance with operations and contract requirements. Adhere to negotiated annual budget and spending requirements including petty cash and stipend accounts.
  • Assist with overall supervision and monitoring of purchases to maintain inventory control of the office, household, educational, youth, and kitchen supplies.
  • Assist with monitoring of program facility and vehicle maintenance to maintain a safe, clean and hazard-free environment.
  • Assist the Program Director in monitoring and maintaining compliance with organization, licensing, and funding sources for all program departments.
  • Attend all organizational required training.
  • Attend all departmental and programming meetings to ensure that up-to-date information is received and/or information on policy changes or practices is adhered to.
  • Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
  • Travel as needed for training, conferences or to transport youth to destinations located within the U.S.
  • Maintain a safe, clean, and hazard-free work area.
  • Develop and maintain productive relations with local, state, and federal contacts.
  • Able to react to change productively and handle other essential tasks as assigned.

Youth Care Worker

Southwest Key Programs
04.2013 - 03.2014
  • Conduct intake services to include but are not limited to: completing the necessary paperwork, providing youth with an overview of the program services, and for initial placements of youth in to the shelter.
  • Provide basic needs to youth upon arrival to the program (including but not limited to: meals, clothing, hygiene products, shower, and bedroom assignment).
  • Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements.
  • Develop positive rapport with youth while serving as a role model to create a safe and caring environment.
  • Must ensure all forms and clients' services are properly completed in SWK's web-based program (ETO) to ensure compliance with state and federal requirements.
  • Assist with the planning and coordination of special educational events (to include but not limited to: spelling bee, science fair), acculturation activities (Cesar Chavez Day, Thanksgiving, Chinese New Year, Holi-Festival of Colors, 16th of September), educational (to include but not limited to: visits to museums) and recreational outings (to include but not limited to: movies, park, amusement parks), assist in the coordination of student council activities and other meaningful experiences for SWK youth which promotes volunteerism and learning.
  • Provide vocational courses and curriculum in a subject area approved by the program director or designees that introduces youth to career choices.
  • Assist with the coordination of Physical Education instruction and other large muscle activities in coordination with the Program Director or designee as required by state and federal requirements.
  • Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
  • Observe, report, and document identified behavior patterns and required information that merit documentation such as Elevated supervision forms, close observations, food logs, sleep logs, and bed check logs.
  • May be asked to tend to infants and toddlers in a childcare setting.
  • Perform a variety of tasks including but not limited to: dressing, feeding, bathing, and overseeing toddler's play. (Only for region programs with children from 0-17 years of age).

Material Management/Logistics Readiness Support

United States AirForce
  • Responsible for demand processing and mission support.
  • Manage, administer and operate supply systems and activities to provide the necessary equipment and supplies for Air Force operations.
  • Perform item and monetary accounting and inventory stock control.
  • Plan and schedule material storage and distribution activities.
  • Prevent unauthorized changes of information to the materiel management system database.
  • Control and operate the Remote Processing Station (RPS).
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Focused on learning new skills and staying updated with industry changes.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

Education

Bachelors - Social Work

UTRGV
Brownsville, TX
12.2026

Associate - Social Work

Texas Southmost College
Brownsville, TX
12.2023

Skills

  • Highly motivated
  • Quick learner
  • Teamwork and collaboration
  • Customer service
  • Friendly, positive attitude
  • Multitasking
  • Problem-solving
  • Attention to detail
  • Time management
  • Organizational skills
  • Excellent communication
  • Computer skills
  • Dependable and responsible
  • Flexible and adaptable
  • Onboarding processes
  • Recruitment strategies
  • Benefits administration
  • Documentation and reporting
  • New employee orientations
  • Benefits explanation
  • New employee enrollment
  • Employee benefits laws
  • Leave of Absence
  • Human resources management
  • FMLA comprehension
  • Termination procedures
  • Recruitment support
  • Open enrollment
  • HRIS proficiency
  • Typing Speed: 60 Words per Minute
  • Microsoft Office (word, excel, power point, outlook, one note)
  • Data management

Personal Information

License: Class C - Standard Driver's License

Additional Skills - Typing Speed

60 Words per Minute

Languages

Spanish
Native or Bilingual

Timeline

Human Resources Benefits Coordinator

Southwest Key Programs
10.2022 - 03.2025

Human Resources Coordinator

Southwest Key Programs
01.2022 - 10.2022

Human Resources Benefits Specialist

Southwest Key Programs
11.2018 - 01.2022

Executive Assistant

Southwest Key Programs
02.2017 - 11.2018

Case Aide

Southwest Key Programs
06.2014 - 02.2017

Youth Care Worker

Southwest Key Programs
04.2013 - 03.2014

Material Management/Logistics Readiness Support

United States AirForce

Associate - Social Work

Texas Southmost College

Bachelors - Social Work

UTRGV

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