Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Jose Torres

Tomball,TX

Summary

Dedicated to enhancing customer loyalty and driving sales through efficient cashier management and a focus on customer needs. Proven expertise in training staff and resolving diverse problems using strong critical thinking and conflict resolution skills. Ready to leverage knowledge and experience to meet all business demands effectively.

Overview

17
17
years of professional experience

Work History

Cashier Team Lead

TimeWise
03.2025 - Current
  • Facilitated sales of services and goods.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained clean and orderly work station.
  • Built trustful relationships with customers to encourage return visits.
  • Maintained inventory of all saleable items.
  • Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
  • Assisted in maintaining back room operations by unloading deliveries.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Monitored areas for security issues and safety hazards.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Assistant Manager

Valero / Circle K
05.2017 - 07.2022
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Customer Service Representative /Bilingual Educational Diagnostician

Geek Squad
03.2008 - 05.2017
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Cross-trained and provided backup support for organizational leadership.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Linked computers to network and peripheral equipment.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Recommended new and replacement hardware and software purchases.
  • Set up and maintained user accounts and client access.
  • Maintained office PCs, networks and mobile devices.
  • Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Configured systems according to prescribed software and hardware frameworks.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners, webcams, and microphones.

Education

High School -

Aldine High School
Houston, TX

Skills

  • Skilled in resolving conflicts

  • Effective workload management

  • Service excellence

  • Mentoring experience

  • Workforce morale enhancement

  • Employee training

  • Experienced in operating POS systems

  • Ability to adjust to new challenges

  • Theft prevention

  • Staff training facilitation

  • Team leadership

  • Cash handling

  • Daily store readiness oversight

Awards

  • Achieved four Community Care Awards for outstanding patient care - based on patient satisfaction surveys through effectively helping with emotional, physical, and mental support.
  • Resolved product issue through consumer testing.

Languages

English

Timeline

Cashier Team Lead

TimeWise
03.2025 - Current

Assistant Manager

Valero / Circle K
05.2017 - 07.2022

Customer Service Representative /Bilingual Educational Diagnostician

Geek Squad
03.2008 - 05.2017

High School -

Aldine High School

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