JOSE TORRES-VEGA
BOYNTON BEACH,FL
Summary
Seasoned Director with background in strategic planning, team leadership, and performance optimization. Known for driving company growth by developing efficient operational strategies and fostering professional relationships. Demonstrated abilities in problem solving, decision making, and communication skills to influence key stakeholders. Proven record of delivering innovative solutions and achieving organizational goals.
Overview
25
25
years of professional experience
Work History
Director Multi Services
Xanitos – Facilities Division
South Florida
11.2023 - Current
- Oversee the operations of the Housekeeping Department, Linen, and for the health Patient Transport and Surgical Aide Full Services
- Responsible for infectious waste removal, sharps removal, set ups, linen, and the general cleanliness of the Hospital and all patient rooms
- Responsible for controlling departments supply cost, labor cost and re-evaluating the training program
- Oversee a staff of over 70 employees’ all -union
- Reduced Bio-Hazard waste 54% and overall cost reduced over $102,000 per year
- Reduced Linen Lbs
- Per adjusted patient day from 16.5lbs to 11.00 lbs
- Per APD
- Reduced Lbs
- Of Linen used by over 300,000 lbs
- Per year, creating a savings of over $186,000
- Introduced the Scrub x system and had a savings of purchased scrubs in the first year of $48,000
- Manage employee compliance of Hospital resulting in an average of 4 transports completed per hour
- 90% of all Transports completed within 30 minutes
- Hired and trained over 30 employees
- Create and implement operational policies and procedures to optimize efficiency and productivity in all areas.
EVS & Linen Director
Aramark – Health Care Facilities
South Florida
10.2022 - 11.2023
- Oversee the daily operations of the EVS Service 2 Hospital, Response EVS Responsible for a staff of 110 FTE’S which includes, 3 Operations managers, 8 Supervisors, 4 Team Leaders
- Managed and executed all staff responsibilities which resulted in low turnover, high retention
- Completed rounding on patients, employees, and leaders throughout the hospital improving patient and staff relationships
- Member of the Patient Progression Committee, discharge committee and the emergency management committee
- The Patient Progression and discharge committee created a timelier patient discharge, increasing patient satisfaction
- Developed plans for success with Press Ganey, resulting in achievement of 25th percentile for staffing and department cost
- Managed the Tele tracking system bed board system, this resulted in a bed turnaround time of 35 minutes, and a patient transport completed in less than 27 minutes, and 78% meeting the goal of 30 minutes or less
- Organize and coordinate Safety and MSDS functions for all departments throughout both Facility; maintain records of monthly meeting and hazardous waste records.
Assistant Director of EVS
Aramark – Health Care Facilities
Manchester N.H.
09.2015 - 10.2022
- Oversee the daily operations of Housekeeping Department
- Responsible for a staff of 60 FTE’S which includes 3 Supervisor and 3 Team Leaders
- Improved Hand Hygiene scores by 48%
- Built patient recovery program to assist with correcting area of concern
- Prepared staff for Joint Commission survey, Meeting all requirement without any EVS Findings
- Develop Aramark program (FFP) to meet client and customer demands and specifications
- Increased employee morale, productivity, and retention by establishing a team environment and maintaining an open line of communication with staff
- Formulate and administer annual environmental services and linen Budget; purchase and maintain supplies
- Become a district trainer on floor care.
EVS Multi Services Manager
Lawrence General Hospital
Lawrence MA
11.2012 - 09.2015
- Oversee the operations of the Housekeeping Department on all shifts
- Responsibility included Patient Transport, responsible for maintenance, cleanliness and general upkeep of 19 buildings on the Hospital campus
- Staff of 180 nonunion employees
- Worked with vendors to maintain building on the grounds for windows, flooring, concrete replacement, which resulted in a safer environment for patients, visitors and staff
- Acted in the position of acting Director until the position was filled
- Received the “Leadership Award” for the creation of the E-Bed system which was used for patient transportation and EVS discharge cleaning
- Productivity rose from 2 calls per hour to 4 calls per hour, while decreasing overtime
- Establish a floor care program.
Medical Billing and Collections Specialist
Balanced Healthcare Receivables LLC
Nashua, NH
08.2008 - 11.2012
- Followed up on unpaid or denied claims in a timely manner.
- Reconciled accounts receivable reports to ensure accuracy of payments received.
- Verified patient insurance eligibility and coverage for medical services rendered.
- Utilized various software programs to enter data into the system accurately.
- Resolved billing discrepancies with insurance companies and patients.
- Responded promptly to customer inquiries regarding billing disputes or discrepancies.
- Prepared weekly updates on revenue cycle performance metrics.
- Tracked payments received from third-party payers such as Medicare and Medicaid providers.
- Worked closely with patients to discuss payment arrangements when needed.
Store Manager
Walmart
Methuen, MA
07.1999 - 08.2008
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Planned special promotions or discounts based on market trends.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Developed relationships with suppliers to negotiate better prices.
- Identified opportunities for cost savings through waste reduction initiatives.
Education
Bachelor business administration with a concentration in healthcare -
Southern New Hampshire University
Manchester NH01.2020
High School Diploma -
Penn Foster High School
Scranton, PA01.2018
Bachelor of Science in Business Accounting -
University of Phoenix
Phoenix AZSkills
- Project Management
- Contract Negotiation
- Contract Management
- Project Coordination
- Business Development
- Budget Control
- Payment posting
- Fiscal reporting
- Contract Preparation
- Invoice Processing
- Claims Processing
- Accounts receivable expertise
- HIPAA Compliance
- Payroll Administration
- Data Reconciliation
- I-9 documentation
- Microsoft applications
- New employee processing
- Payroll policies and procedures
- Multi-state payroll
- Talent Acquisition
- Policy Development
- Pre-Employment Screening
- Salary Negotiation
- Outbound Calling
- Customer Retention
- Customer Service
Timeline
Director Multi Services
Xanitos – Facilities Division
11.2023 - Current
EVS & Linen Director
Aramark – Health Care Facilities
10.2022 - 11.2023
Assistant Director of EVS
Aramark – Health Care Facilities
09.2015 - 10.2022
EVS Multi Services Manager
Lawrence General Hospital
11.2012 - 09.2015
Medical Billing and Collections Specialist
Balanced Healthcare Receivables LLC
08.2008 - 11.2012
Store Manager
Walmart
07.1999 - 08.2008
Bachelor business administration with a concentration in healthcare -
Southern New Hampshire University
High School Diploma -
Penn Foster High School
Bachelor of Science in Business Accounting -
University of Phoenix
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