Jose Torrez
Houston,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Amazon.Inc
Missouri City, TX
08.2021 - 12.2023
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions. Overall, increased 15% in productivity.
- Analyzed department metrics and performance and reported findings to management.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained new hires, developed, coached using Amazon standard safety practices to fully prepare them for success.
- Reported and established key performance metrics to monitor and meet company goals.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Service Advisor
Russell & Smith Ford
Houston, TX
06.2016 - 08.2021
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered over 30 calls per day, retain and invited customers back to complete recommended maintenance due.
Service Advisor
Davis Chevrolet
Houston, TX
08.2018 - 06.2019
- Developed estimates by costing materials, supplies, and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased CSI score 10% higher each month to achieve state goal.
Grocery Team Member
Sprouts Farmers Market Inc, Grocery
Houston, TX
04.2015 - 10.2017
- Pleasantly greeted customers and provided prompt and courteous service.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Retrieved items for customers and verified prices.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Special ordered product for select customers, which increased 12% in sales for department.
Grocery Supervisor
Kroger Stores
Houston, TX
10.2013 - 04.2015
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained transaction security by verifying payment cards against identification.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Orchestrated performance-oriented environment by closely supporting team members
Education
Certification - Logistics/Transportation
160 Trucking School
Houston, TX12.2023
High School Diploma -
Lamar High School
Houston, TX06.2012
Skills
- Customer Relations
- Staff Supervision
- Risk Management
- Quality Assurance
- Safety oversight
- Compliance Management
- Performance Monitoring
- Warehouse Operations
- Fluent in Spanish
- Cash counting
Certification
- Commercial Driver License - December 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Supervisor
Amazon.Inc
08.2021 - 12.2023
Service Advisor
Davis Chevrolet
08.2018 - 06.2019
Service Advisor
Russell & Smith Ford
06.2016 - 08.2021
Grocery Team Member
Sprouts Farmers Market Inc, Grocery
04.2015 - 10.2017
Grocery Supervisor
Kroger Stores
10.2013 - 04.2015
Certification - Logistics/Transportation
160 Trucking School
High School Diploma -
Lamar High School