Jose Tortoledo

Manages and oversees cleaning procedures for clients within an allocated territory.

Responsible for planning, directing, participating, and overseeing crew members and subcontractors to ensure performance expectations are met. Coordinates and supports cleaning of customer sites/locations in accordance with policies, principles, and procedures established by the customer contract and management. Supporting sites with active supervision and cleaning of facilities with customers and subcontractors to evaluate and provide improved and expanded services in the area. Implement cost-saving measures by analyzing operational processes and identifying areas for improvement, resulting in increased efficiency and profitability. Develop and implement training programs for crew members and subcontractors to enhance their skills and ensure high-quality cleaning services.

• My responsibility was to oversee the commercial cleaning and janitorial services of 43 accounts that spread across the greater Miami area. I maintain a strong business relationship with the owners and managers of these accounts while coordinating daily cleaning Services, supply distribution and special projects with over 40 employees.Performed service support for all employees on shift. Handle customer inquiries and complaints. Manage high-Volume workload with a deadline driving environment. Supervised an average of 35 employees including daily payroll. Active participation in weekly senior management meetings. Interviewed, trained, and coached new team members.