Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Tortoledo

Moreno Valley,CA

Summary

An expert at driving customer satisfaction and warehouse efficiency, I honed my skills at Cabinet 2000, where I mastered customer service. My journey from forklift driver cashier to sales manager at Home Depot demonstrates my ability to lead and innovate, significantly improving sales and team performance. I am skilled in warehouse management and team collaboration, so I excel in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Customer Service

Cabinet 2000
11100 Firestone Blvd, Norwalk, CA
04.2016 - 06.2024
  • Assist the customer in reviewing all types of kitchen cabinet repairs. and make decisions regarding the warranty of the cabinets.
  • Created reports summarizing customer service activities and trends.
  • Provided customer service and managed customer inquiries.
  • Supervised team members in providing exceptional customer service.

Customer Service

Excel Cabinets Inc
225 Jason Ct. Corona, CA.
05.2013 - 04.2016
  • Provided excellent customer service during every journey.
  • Provided customer service assistance to guests and employees.

Forklift Driver

california trusframe, LLC
23665 Cajalco Rd. Perris, CA
10.2011 - 08.2012
  • Inspected the forklift daily to ensure proper functioning of safety equipment and components.
  • Moved products to designated areas using the forklift.
  • Organized stock shelves, racks, and bins according to product type and size.

Sales Manager

Home Depot
10003 Grant St. Thorton, Denver, CO
06.2003 - 06.2007
  • I started as a cashier, then in the tool sales department ended up as a manager of three departments: materials, plumbing hardware. I also trained others in the use of forklifts and other vehicles to move heavy things in the warehouse.
  • Identified and developed new markets for products or services.
  • Created and presented monthly reports to management on sales performance.

Education

baccalaureate

Riverside City College
Riverside, CA
03-2001

Skills

  • Customer service and retention
  • Customer servce
  • Warehouse picking
  • Stock allocation
  • Palletizing
  • Inventory staging
  • Documentation
  • Shipping and receiving
  • Safe driver
  • Shipping and receiving expert
  • Warehouse management systems
  • Pallet construction
  • RF scanner
  • Team player
  • Material packaging
  • Product staging
  • Warehouse operations
  • Forklift operator
  • Loading and unloading

Timeline

Customer Service

Cabinet 2000
04.2016 - 06.2024

Customer Service

Excel Cabinets Inc
05.2013 - 04.2016

Forklift Driver

california trusframe, LLC
10.2011 - 08.2012

Sales Manager

Home Depot
06.2003 - 06.2007

baccalaureate

Riverside City College
Jose Tortoledo