Jose Tovar
Phoenix,AZ
Summary
Focused accounting intern versed in researching issues and reconciling balance sheets. Knowledgeable in A/P and A/R. Offering exceptional attention to detail and dynamic analysis skills. Willing to learn new and additional skills and/or software.
Overview
5
5
years of professional experience
Work History
Retail
Walmart
Phoenix, AZ
12.2019 - 05.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment for more than 100 happy customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Dishwasher
First Watch
Phoenix, AZ
06.2018 - 11.2019
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Collaborated effectively with servers and bussers to ensure timely clearing of tables, enhancing guest experience throughout their visit.
- Satisfied more than 100 customers with exceptional customer service no matter the concern or conflict.
Food Service Worker
Cerca Trova Restaurant Concepts
Phoenix, AZ
11.2017 - 02.2018
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepped more than 90 food orders to hundreds of content customers.
Education
No Degree - Accounting
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2024
High School Diploma -
Sunnyslope High School
Phoenix, AZ05.2017
Skills
- Customer Service
- Organizational Skills
- Decision Making
- Problem Solving
- Fantastic computer skills
Affiliations
- Creating art
- Listening to music and making music
- Reading books, including informational books
- Writing
- Photography
- Typing practice
Languages
Spanish
Native or Bilingual
German
Elementary
French
Elementary
Timeline
Retail
Walmart
12.2019 - 05.2023
Dishwasher
First Watch
06.2018 - 11.2019
Food Service Worker
Cerca Trova Restaurant Concepts
11.2017 - 02.2018
No Degree - Accounting
Maricopa Community Colleges - Phoenix College
High School Diploma -
Sunnyslope High School