Jose T Perez
Senior Sales Associate
Madera,CA
Summary
Dedicated On-Site Service Representative with a proven track record in transaction processing and exceptional customer support. Committed to efficient issue resolution, addressing customer inquiries, and driving sales through outstanding service. Recognized as a creative problem solver, adept at navigating challenges in the On-Site Customer Service environment. Passionate about enhancing customer experiences and fostering long-term relationships.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Cashier/Fuel Attendant
Junction 209 Travel Center
Madera, California
07.2025 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Estate Sales Customer Rep
Ed Steer Estate Sales
03.2023 - 07.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
On-site Services Rep
Grainger Industrial Supply
Fresno, California
07.2007 - 05.2019
- Service multiple customer locations on a daily basis
- Assist customers in the selection of product by effectively listening for their needs
- Identify continuous improvement opportunities in productivity, process, and cycle time.
- Provide a great customer service experience to internal and external customers
- Comply with safety and inspection requirements of the facility where the service is being provided.
- Ensure accuracy of all activities of customer solutions at multiple customer sites
- Coach and evaluate team members to improve performance and productivity
- Resolve customer problems promptly and accurately to retain and promote customer loyalty
- Open communication between sales partners to expand Grainger offerings
- Help create new orders by engaging with customers to identify additional product needs
- Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
- Streamlined processes for better productivity, implementing innovative solutions to common problems.
- Promoted safe work practices among team members, adhering strictly to safety regulations and guidelines while onsite.
Sales Floor Team Leader
Target
Fresno, California
03.2003 - 07.2007
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Recruited, hired, and trained team of 10 sales floor team members
- Led weekly team meetings to discuss progress towards goals, share best practices, and address any challenges or concerns.
Education
Electrical Residential Wiring - Electrical Systems Wiring
Fresno City College
Fresno, CA01.2010
2 years of College - Communications Systems
California State University of Fresno
Fresno, CA01.2001
High School Diploma - undefined
Roosevelt High School
Fresno, CA01.1989
Skills
Accomplishments
- Promoted to Full time On-Site Service Rep after only 2 weeks as part-time On-Site Service Rep for exceptional performance.
Timeline
Cashier/Fuel Attendant
Junction 209 Travel Center
07.2025 - Current
Estate Sales Customer Rep
Ed Steer Estate Sales
03.2023 - 07.2025
On-site Services Rep
Grainger Industrial Supply
07.2007 - 05.2019
Sales Floor Team Leader
Target
03.2003 - 07.2007
High School Diploma - undefined
Roosevelt High School
Electrical Residential Wiring - Electrical Systems Wiring
Fresno City College
2 years of College - Communications Systems
California State University of Fresno