Jose Uceta
Cranston,RI
Summary
Driven professional with a proven track record at Uber (4.98/5.00), excelling in customer service and Excel spreadsheet management. Demonstrated ability to address passenger concerns with patience and understanding, achieving high customer ratings. As a Payroll Specialist at Pocho Express, ensured compliance and accuracy in payroll processing, leveraging bilingual fluency and multitasking skills for optimal efficiency.
Overview
10
10
years of professional experience
Work History
Payroll Specialist
Pocho Express
11.2014 - 08.2018
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Served as primary contact to management for all payroll related matters.
- Ensured that payroll functions remain compliant with local, state, and federal regulations.
- Prepared weekly financial reports for internal and external review.
Uber Driver
Uber
12.2018 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Created excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.
Education
Currently in Pursuit of Bachelors Degree. - Accounting/Business
DeVry University
New York, NY04.2026
Skills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
- Ability to Multitask
- Writing fluently in English as well as Spanish
- Experienced in Excel spreadsheets
- Experienced in Payroll
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Uber Driver
Uber
12.2018 - Current
Payroll Specialist
Pocho Express
11.2014 - 08.2018
Currently in Pursuit of Bachelors Degree. - Accounting/Business
DeVry University
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