Jose Urbano
Fresno,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Volunteer
St. Agnes Church
01.2022 - Current
- Approached issues proactively to best meet current and future community needs.
- Led group discussions and activities to meet different community needs.
- Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
- Worked effectively in fast-paced environments.
BoxLunch
Jose Urbano
09.2024 - 01.2025
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Redeemed coupons to discount purchases.
- Contributed to achievement of sales targets through suggestive selling techniques.
- Performed cash, card, and check transactions to complete customer purchases.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
- Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
Education
High School Diploma -
Clovis West High School
Fresno, CA06.2023
Skills
- Team Collaboration
- Community Service
- Attention to Detail
- Positive Attitude
- Public Speaking
- Team building
- Excellent Communication
Customer service
Customer assistance
Patience and empathy
Cash handling
Cleaning and sanitizing
Team collaboration
Payment processing
Issue resolution
ID verification
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of 8 in the development of greeting and assisting customers.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Resolved product issue through consumer testing.
Timeline
BoxLunch
Jose Urbano
09.2024 - 01.2025
Volunteer
St. Agnes Church
01.2022 - Current
High School Diploma -
Clovis West High School
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