Jose Urbano
Harvey,IL
Overview
7
7
years of professional experience
Work History
AFM/PG
Amazon
Markham, IL
02.2021 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided guidance and support to team members on a daily basis.
- Successfully trained a considerable number of AFMS personnel on duties and safety procedures, contributing to enhanced efficiency and compliance at the fulfillment center.
Kitchen Assistant Manager
Blarney Stone Pub
Oak Forest , IL
01.2021 - 02.2022
- Ensured efficient management of food supplies and kitchen equipment.
- Provided training sessions for new employees on proper handling of kitchen equipment and safety procedures.
- Monitored performance of staff members to ensure quality standards were met.
- Diligently assessed customer complaints, and implemented corrective measures to resolve such issues effectively.
- Resolved conflicts between employees professionally while maintaining a positive work environment.
- Handled receiving, organization, and rotation of paper goods and food ingredients.
Car Porter
Bettenhausen Automotive
Orland Hills, IL
01.2018 - 01.2020
- Cleaned, waxed and polished vehicles using buffers, polishes and other materials.
- Checked fluid levels in vehicles including oil, transmission fluids, brake fluids and coolants.
- Transported customer's cars to service area for repairs or maintenance work.
- Provided emergency roadside assistance such as jump-starting batteries or changing flat tires.
- Resolved customer complaints regarding services or products in a professional manner.
Skills
- Excellent Communication
- Leadership
- Creative Problem-Solving
- Customer Service
- Time Management
- Dependable and Responsible
Timeline
AFM/PG
Amazon
02.2021 - Current
Kitchen Assistant Manager
Blarney Stone Pub
01.2021 - 02.2022
Car Porter
Bettenhausen Automotive
01.2018 - 01.2020